Can't open pdf file

[jinnlee]

I just accepted an offer for a trial task but I can't open the pdf file. It says "Sorry, we can't let you in. Make sure you're logged in with the right account and try again." I'm logged in with my right account. I've also restarted my computer. Is it an issue on the client's end?

[JoanneP]

Hi Ma. Virginia,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.