Can´t verify my new location

[c514e2db]

Hi! Im old enough on Upwork, and recently I moved from Argentina to Spain, I´m living, working and paying my taxes here now.

This is why I decided to update my location on my UW account, but the problem is UW is asking me for documents that verify my location (this I can do) but they have to match my ID info.. and my ID is from Argentina, and as I read, I can´t update my ID.

I don´t know what to do because the documents I have now will never match my ID according to this conditions and I don´t want my account to be closed because I use UW for living.

Any help will be appreciated
Thanks!

Kev

[ruthchille]

Hi Kevin, We’re taking the issue you raised seriously. We understand how frustrating it can be when things don't work as expected, so we've gone ahead and converted your post to a support ticket. This means that one of our knowledgeable agents will be in touch with you shortly to provide the help you need. We appreciate you reaching out to us and sharing your concerns with the community.

You can monitor this ticket link for updates.