Cannot close my open contracts

[lea-t]

Hi there,

The error message: window.IGLOO.getBlackbox is not a function' always pops up when I press the end contract button to close my open contracts. That's the message that shows up and the contract doesn't end. Can someone help me fix this so I can go through with closing my contracts.

Thank you.

[a6e2d874]

I'm having this problem also.

[8933693b]

Hi, I have the same problem. I can't end my contact.

The error message: window.IGLOO.getBlackbox is not a function' 

Please, help me with it.

[frankbuss]

My client has the same problem, when he tries to end the contract.

[a88a6f8a]

Cant send my feedback..message keeps popping up.

window IGLOO get Blackbox is not a function 

[AndreaG]

Hi Armida,

Could you please try clearing your cache and cookies or logging in with a different browser to see if the issue persists?

[chaylasoden]

I am having the same issue. I am attempting to refund a client and submit my feedback. I have used multiple browsers, including my phone app. Hopefully a solution is found as I do not want to keep my client waiting on a refund for too long.

[LuiggiR]

Hi Chayla,

A Customer Support Team member has reached out to you through this support ticket to assist you further with your concern.

[6e83d73b]

Hello Avery,

I am trying to close my contract today and I am getting the same error message. 

**Edited for Community Guidelines**

It would be great if I could get a time estimate of when this is expected to be resolved. At least an indication?

Thank you

[6e372c51]

Trying to leave a feedback to clients for recently finished contracts but it shows some weird message on the screen.  Please help

[mahady_hasan5168]

I posted a web automation job at Upwork and hired a financier. But today for about 5 days the philanthropist does not give me any response and even if I give a message, he does not reply to the message, So I go to Cancel Contract for cancellation of my contract and make all the information for cancellation of my contract main but instead of cancelling my contract, it shows me a warning. I have tried about 10-15 times to cancel the contract but it shows me the same winning again and again. The message that appears in the warning is - "window.IGLOO.getBlackbox is not a function". Now tell me what to do.
Thanks.

[NikolaS]

Hi Md Mahady,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you as soon as possible via a support ticket to assist you further.

[fuentestrisha]

Same error since last week.

[9cb0203f]

Same problem here when I try to submit feedback to an ended contract.

(window.IGLOO.getBlackbox is not a function)

[qasim16]

I'm having the exact same issue as I try to close the contract right now

[31b29adb]

Looks like this is an on going error. I'm also experaincing the samething.

[e0ac3d5f]

Having the same issue here, have two contracts that I can't close, with the same error. Any news or updates? 

[LuiggiR]

Hi Amber,

I'm very sorry to hear you're experiencing this. A Customer Support Team member has reached out to you through this support ticket to assist you further with your concern.

[leomanish97]

Same issue in closing the contract.

[0b9b9363]

Same issue, i can't close contract and give feedback because window.IGLOO.getBlackbox is not a function...

[patrik_rojan]

Hi,

I am having the same error over and over. any solution so far? thanks.

[5999d445]

Hi!

I have the same problem as well. I am trying  to end the contract but I keep on getting this error !

[6e372c51]

Today I solved this problem by logout and login again and then hard refresh the borwser. Then I was able to send feedback and end the contract on my end. Hope this helps anybody around here.

[NikolaS · Accepted solution]

Hi All,

I would like to let you know that this issue has been resolved and we'll be closing this thread from further replies. 

We appreciate your reports and patience while this was being addressed.