Chat Issue: Timeout Occurred

[designer419er]

Chat has been taking up to 30 seconds to load.

Often it is not loading because a timeout occurred: 

https://prnt.sc/1p07j7cPq8mE

This makes it difficult to talk with freelancers.

[NikolaS]

Hi Sean,

Thank you for reaching out to us. I will be happy to help. Could you please let us know if you tried using a different browser or Incognito mode? If not, could you please try and let us know if the issue persists? 

If the issue persists please share the information below so that we can look into this further and assist you accordingly. 

• Browser/s used
• Browser version
• Machine’s OS
• Machine’s OS version
• Screengrab of the issue
• Additional details that may help us/the team investigate your concern better 

[designer419er]

Is slow on Chrome (mac)

Chat has been taking up to 30 seconds to load.

Often it is not loading because a timeout occurred: 

https://prnt.sc/1p07j7cPq8mE

Is fast on Safari

[ArjayM]

Hi Sean,

It looks like it's a possible browser issue. Have you tried clearing your Chrome's cache and cookies? If not, please do so and log back into your account. You may also check this help article for easy troubleshooting steps based on what you're experiencing. Let us know if you need further assistance afterward; we'll look further into that for you.