๐Ÿˆ Community
ยป Forums ยป Support ยป Checking if the site connection is secure on ...
Page options
38194761
Community Member

Checking if the site connection is secure

Hi,

 

I'm having an issue with the time tracker. It keeps bringing the prompt "Checking if the site connection is secure,upwork needs to review the security of your connection before proceeding."

 

I've already uninstalled my old tracker and installed a new one but with no success.

 

I have an hourly contract and need to get the tracker ASAP. So, I would appreciate your help!

ACCEPTED SOLUTION
egaruth
Moderator
Moderator

Hi All,

 

Thank you for reaching out to us and bringing this to our attention. We weren't able to replicate the issue on our end. If you continue to experience this error, could you please try using a different internet service provider when tracking with the Desktop App?

 

If the tracker can be successfully enabled using a different internet provider, you will need to reach out to your main connection provider.

 

~ Nikola
Upwork

View solution in original post

96 REPLIES 96
812dd08c
Moderator
Moderator

Hi Ma Alma,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

~ Arjay
Upwork
80c5b536
Community Member

Checking if the site connection is secure on upwork desktop app..... Hi I have this problem and tried suggested solutions posted from previous but nothing worked for me - reinstalling, deleting cache etc.. I tried it also on both windows and mac. For windows app opens and take screenshots but time is not posted.  Please help.. Thank you.

Hi Babylyn,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .

 

Thank you,

Pradeep



Upwork

Thank you so much. I received an email from them. I used a data wifi connection and it worked. I guess it is an internet/IP issue bec it happened again when I used my home wifi Thanks again.

Two days back tracker app stopped connection and logging hours for 6 members of my agency. We all use Azure VM for day to day development. App is stuck at below screen.

veloxcore_0-1680101676681.png

It seems CloudFlare is not able to send captch or app is not able to show captcha. Logged ticket in support and ticket id is, 39672737. 

The answer I received was to change ISP. We use Microsoft Azure VMs, now how in the world we change ISP there. So instead I changed the region from Asia to East US, but still the same problem.

 

It has been 2 full days since we are having issue and causing us tremendus lose. Please someone can take this as priority.

Hi,

 

I'm having an issue with the time tracker. It keeps bringing the prompt "Checking if the site connection is secure, www.upwork.com needs to review the security of your connection before proceeding."

 

I have an hourly contract and need to get the tracker ASAP. So, I would appreciate your help!

 

Thanks,

shirin.

Make sure you are using the updated version of the Tracker. If this is
already updated then restart your app and desktop. Hope this will help. One
more thing if you are using VPN then turn it off while starting the
tracker, once the tracker starts counting time you can turn on your VPN if
needed.

Thanks,
baha52
Community Member

Same problem, did not solved yet. I have done similar things,  but could not able to solve it.

Same problem for me, what are the perfect solutions to solve this issue?

Hi Shirin and Valued Members,

 

Thank you for reporting this here and we sincerely apologize for the inconvenience. Can you please try closing the app and logging in to your Upwork account from your internet browser? Then, clear your cookies by going here and restart the app. You may also want to check this help article for known fixes with your Desktop App. Let us know if the issue persists and we'll look further into that for you.

 

~ Arjay
Upwork

Honorable,

I tried the first step (clear cookies) but I didn't find any changes. And my desktop app is the same as before. What should I do now?

Regards,

Nayem

I tried the same step but still unsuccessful.

I already followed the instruction, uninstall and reinstall the app but still getting the same message.

"Checking if the site connection is secure"

 

What shall we do to solve this issue?

Thanks!

leah_estrellado_0-1669073938674.png

 

Hi Leah,

You can boot up your windows. After that If the problem persists then, you have to change your internet connection (IP). I solved this in the same way.

 

Best wishes,

Nayem

Hi Abu, 

 

How to boot up windows? I already tried to use a VPN but still doesn't work.

 

Thanks!

You can search for it on any search engine and there are many videos to learn. Must not use VPNs when using Upwork or time tracker apps.

Thanks Abu. I'll search on that.

 

 

Hi Abu,

 

Thank you so much for your advise.

Everything works perfectly fine now.

 

๐Ÿ™‚

Hey Leah,

 

You are always welcome Leah. Happy to see you have done everything perfectly. Best wishes to you.

 

~Nayem

how to solve this problem

Hi Arjay,

 

I can't get a hold with anyone to solve my issue on time tracker. It's still doesn't refresh.

It says "Checking if the site connection is secure".

And there's no support option on my account.

I need help ASAP.

 

Thanks!

please share the solution 

 

I am having this issue now, may I know if it's already fixed on your end? If yes, please let me know how you fix it. Thank you! I have an hourly task to finish now. I really need to fix this ASAP.

 

Hi Tiffany,

 

Thank you for your message. I am sorry to hear about the issue faced by you. Could you please confirm if you have already tried the troubleshooting steps mentioned by Arjay above? 

 

Thank you,

Pradeep



Upwork

I have same issue, none of recommended solutions works, how I canget help?

 

 www.upwork.com

Checking if the site connection is secure

 
 
 
 
www.upwork.com needs to review the security of your connection before proceeding.
Ray ID: 7a6dd6b5fad60dda
Performance & security by Cloudflare

Hi Luis,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

~ Luiggi
Upwork

Hello sir,

I am also having the same problem, can you tell me what to do.Pleaseupwork.PNG

Hi Prokash,

 

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

 

~ Nikola
Upwork
d4f163e7
Community Member

Hi Nikola,

I have followed the steps mentioned in the support ticket and attached the required files, but no one replied on how to solve the issue, yet.

Hi Prokash,

 

Thank you for your message. I see that our team member has already responded to your support ticket. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

Thank you,
Pradeep



Upwork

Hi Nikola,

 

I'm facing the same issue "Checking if the site connection is secure" can you please help me? because I need to log my hours please, have tried the up solutions none of them works.

 

Thanks,

 

Darko

Hi Darko,

 

Arjay here stepping in for Nikola.  Could you please try closing the app and logging in to your Upwork account from your internet browser? Then, clear your cookies by going here and restarting the app. You may also want to check this help article for known fixes with your Desktop App. Let us know if the issue persists and we'll look further into that for you.

 

~ Arjay
Upwork
deae5446
Community Member

Hello, i have problem since i downloaded a Upwork Desktop App for tracking time


Please Help me i am new freelance here.

Hi Zainul,

 

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here . Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

 

Thank you,

Pradeep



Upwork
kosist
Community Member

I have the same issue. Is it resolved for you already?

Hi Ivan,

 

Thank you for your report. I've also shared your concern with the appropriate team for further review and one of the members will be assisting you further via a support ticket. Kindly expect an update on this page with your ticket once your case is fully reviewed.

 

~ Arjay
Upwork
kosist
Community Member

Thank you, but I don't have any tickets there - I can't create it. That option is not available for me.

Hi Ivan,

 

The team reached out to you via email with instructions on how to resolve the issue. You may also check this page for the ticket where you can also coordinate with the team.

 

~ Arjay
Upwork
kosist
Community Member

For the last 3 days, I have the following issues:

- desktop application shows that "Connection is Lost";

- messages are not opening - there is message smth like "checking security, powered by Cloudflare" and nothing is happening;

- I can't submit support ticket from desktop application - when I go to Settings -> Support, and send request, it shows that error occured;

- I can't create support ticket from web, b/c there is no button or link to create new request (see screenshot).

What shall I do? I've tried to update to the latest version, tried also latest beta - nothing helps.

Sincerely, Ivan.

kosist_0-1675367440256.png

 

94d9cd58
Community Member

Hello,

 

A few days ago I tried to log in to my Time Tracker for work and I got the surprise that Cloudflare is blocking access. I can't log in, I can't track my time. When I open the app it stays for hours being analyzed by Cloudflare and I can't log in. In the files I attach a screenshot of what I see.

 

I've tried reinstalling the app, restarting my computer, even reinstalling my browser, but nothing works. Please, I need help as the manually added hours are not within Upwork's protection services.

Latest Articles
Upcoming Events
Apr 27
Upwork Virtual Community Hour
Community Hour English
Featured Topics
Learning Paths