Debit Card info leaked 3 hours after I entered it into Upwork to enable payments!!

[faizantahir123]

Hi, my name's Moe and here's what happened.

I entered my Debit Card details at 6 AM into Upwork to receive payments(enable payments) as freelancer and by 9 AM , I was hacked. The hacker made 3 transactions on Apple.com and my guess is that they bought gift cards. I lost about $180 and I have receipts to prove it. My bank has blocked my Debit Card and they will issue me funds after an investigation after 120 Days. I am frustrated, I need to pay bills and I now have to wait for a new debit card and I lost a lot of money. I checked Upwork Community Forums and it turns out that this has happened to many users in the past and this is a known issue. Someone in your company is leaking customer banking data!!!! 

I don't even use Apple Pay or anything

I don't even use an ATM machine.

I do not even do online shopping with my debit card.

I need to talk to someone! I need help! Upwork!!!!!

**Edited for Community Guidelines**

**Edited for Community Guidelines**

[759e32fa]

Hi Muhammad,

I'm sorry to hear about your experience. I can see that you opened a support ticket regarding this issue and are now being assisted by one of our agents. Please feel free to update the ticket should you have further questions or concerns.

[faizantahir123]

Hi Annie, no, the opened ticket was not relevant to this and I'm not being assisted by anyone on this matter. I really need to talk to someone about this.

[PradeepH]

Hi Muhammad,

I am sorry to hear about the unauthorized transactions on your card. I can see that you're already communicating with the team regarding your concern. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

Thank you,
Pradeep