Aug 28, 2020 08:01:18 AM by Ricardo Gabriel M
I created a direct contract, the customer paid for it, but the invoice generated has his name (cardholder name) and not the name of the company. Is there a way to generate an invoice with the name and address of the company?
Solved! Go to Solution.
Aug 3, 2021 12:57:38 PM by Andrea G
Hi Jose,
Invoices that are generated for payments made via Direct Contracts are in the same format as invoices generated for regular contracts. The From section of the invoice will include your name and information and the Bill To section will include your client's information.
For more information, please see the help article here.
Aug 28, 2020 09:03:06 AM by Bojan S
Hi Ricardo,
We'll have one of our agents reach out to you via a support ticket to assist you with this request.
Thank you for reaching out to us.
Nov 8, 2020 11:34:06 PM by Kamil O
Apr 28, 2021 02:59:58 AM by Ivana K
Hi,
i'm having the same problem with direct contract and invoice. Can you help me please?
Tnx
Apr 28, 2021 04:48:44 AM by Aleksandar D
Hi Ivana,
We'll have one of our agents reach out to you directly via a support ticket to assist you further with invoices.
Thank you.
Mar 7, 2022 03:56:28 AM by Djamel Z
I have the same problem, is it possible to be contacted and to get the good invoices. Thanks.
Mar 7, 2022 05:25:22 AM by Andrea G
Hi Djamel,
Someone from our team will reach out to you via support ticket in order to assist you further.
Oct 19, 2023 03:19:22 PM by Mazen A
I am having exactly the same issue. Any help would be much appreciated.
Nov 8, 2020 11:40:38 PM by Kamil O
Nov 9, 2020 12:37:54 AM by Aleksandar D
Hi Kamil,
I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.
Thank you.
Dec 11, 2020 01:21:34 PM by Mehmet Emin U
I am also having exactly the same issue. Any urgent help would be much appreciated.
Dec 11, 2020 02:16:31 PM by Kamil O
Dec 11, 2020 02:19:34 PM by Andrea G
Hi Mehmet,
Someone from our team will reach out to you via support ticket in order to assist you further.
Thanks!
Jan 18, 2021 01:36:52 PM by Patricia O
I need to know how can the client download their invoice, I can not see that in my account and can´t find any way for them to find it. Help? They already made the payment and now are requesting the invoice, I´m using direct contracts for the first time.
Jan 19, 2021 10:15:50 PM by Jose U
Hi! I'm having the same issue and I can't contact Upwork support.
Is there a plan to add this as a feature in the future?
Regards, Jose
Jan 19, 2021 11:43:06 PM by Joanne P
Hi Jose,
Is there an error message when you tried to reach out to support?
Regarding your question with Direct Contract invoices, using this feature makes it easy to get paid by your clients who don’t have a full account on Upwork and just need access to review your invoices and make payments. With Direct Contracts you also get the protection of escrow and if a dispute arises we will be happy to help. You may want to read this help article to learn more.
Jan 20, 2021 03:58:11 AM by Jose U
Hi,
I don't see an option like "contact support", just a chatbot without the right answer.
I would like to add EU VAT and Address to the invoice generated to my client from the direct contracts.
There is no info in the link you shared.
As I read in the comments, the only way to achieve this is to contact support via ticket, but I haven't found a way to submit a support ticket.
Could you assist me with the issue?
Thanks
Jan 20, 2021 04:28:28 AM by Goran V
Hi Jose,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your direct contract. Thank you.
Jul 14, 2021 05:43:28 PM by Jose Antonio C
Hello,
I want to create a direct contract but the other party may need a tax id. Can you help me with that?
Jul 14, 2021 07:38:53 PM by Joanne P
Hi Jose Antonio,
You can initiate a Direct Contract from the main navigation bar. Click on the paper airplane icon (beside the bell) to go to Direct Contracts.
On the freelancer/agency side:
If terms of the contract need to be changed you must cancel and create a new contract with updated terms
On the client side:
Billing method must be PayPal or credit card
If terms of the contract need to be changed the freelancer must cancel and create a new contract with updated terms
Clients cannot initiate a contract -- the freelancer must
No ability/need to create an Upwork account with Direct Contracts. You can access the contract via the email you receive from Upwork. If a client decides to create an Upwork client account, new contracts with that freelancer will be subject to freelancer service fees and client payment processing fees.
Jul 19, 2021 10:48:47 PM by Jose Antonio C
Hello,
My future employer would like to know if the contract will generate a full invoice including a Tax ID.
Jul 19, 2021 10:59:14 PM by Joanne P
Hi Jose Antonio,
Your client will receive an email informing them that you are requesting payment for the full amount of the fixed-price contract. From that email, they will land on a webpage that allows them to either approve or decline the payment request with a personalized note. You might want to share this with your client also.
Aug 3, 2021 09:20:24 AM by Jose Antonio C
Hello,
Will that include Escrow's Tax ID since they're paying this 3rd party instead of me? As mentioned in this article https://support.upwork.com/hc/en-us/articles/211067918-Tax-Requirements.
When you pay your freelancer on Upwork, you actually pay Upwork Escrow Inc., which is our licensed escrow subsidiary. Upwork Escrow Inc. acts as a “third-party settlement organization” under Section 6050W. This means we (not you) are required to report the payments we remit to your freelancer to the Internal Revenue Service (IRS) on Form 1099-K, in accordance with IRS regulations.
Aug 3, 2021 12:57:38 PM by Andrea G
Hi Jose,
Invoices that are generated for payments made via Direct Contracts are in the same format as invoices generated for regular contracts. The From section of the invoice will include your name and information and the Bill To section will include your client's information.
For more information, please see the help article here.
Feb 14, 2024 01:22:53 AM by Avhinav D
Hello Andrea,
I have similar issue with my direct contract. My client wants the invoice to be billed to his company's name and address. But while creating a direct contract, I have the option to enter only the client's email and even on the client's end, there's no way to add his Company's name and address. Can you help me understand the process for how can I keep appropriate detail in "Bill To" section of the invoice in Direct Contracts?
Feb 14, 2024 05:07:38 AM by NikolaS N
Hi Avhinav,
Thank you for reaching out to us. I would like to clarify that our Customer Support team can assist your client but they should reach out directly to them. Could you please ask your client to reach out to support directly from their end? They should have the option to contact support on the Direct Contract page.
Feb 14, 2024 08:13:45 AM by Avhinav D
I advised him to reach out to customer support, but it seems unclear. The Direct Contract option states that it allows payment from clients outside of Upwork. Is it possible to contact customer support without having an account? To confirm, I attempted to send a direct contract to one of my email addresses. However, I couldn't find a way to contact support until the payment submission stage (PayPal/Card). Can you guide me on where my client can find the contact support option?
Feb 14, 2024 12:30:58 PM by Arjay M
Hi Avhinav,
I've converted your post into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you with more information and further assistance regarding your concerns.
Jul 12, 2022 07:10:00 AM by Huong L
I have the same problen with the direct contract. I would like to modify the company's name (instead of personal name) and to add more information to the invoice. What should I do, may someone can support me?
Thank you,
Jul 22, 2022 01:42:04 AM by Melih S
Hi,
If I use a direct contract with one of my client, will they be able to get an invoice about their payment with a remark of a Upwork brand? In other words, will you create the invoice with your logo and information of both me and my client? If you can send an example invoice, it would be great.
I have also an open support request about this topic with no #36068860. No one answered me for nearly 2 days.
Thanks in advance.
Jul 22, 2022 04:34:48 AM by Pradeep H
Hi Melih,
Thank you for your message. I am unable to share the sample invoice but the invoice looks similar to that of an invoice for a registered Upwork client. Just to give you an idea, the "from" section of the invoice includes a freelancer's full name and the "to" section includes the client's name. Then the invoice for the full amount charged to the client will be available in a table form. No other information is added aside from this. This will be emailed to your client directly. Feel free to message us if you need further assistance.
Thank you,
Pradeep
Jul 22, 2022 07:46:32 AM by Melih S
Hi,
Thanks for the answer. Will there be official logo of Upwork on the invoice.
Thanks
Aug 3, 2022 03:32:23 AM by Moemin S
For some reason, when I send my client an invoice using Upwork Direct, their personal information appears in the 'Sign here' field and not their company name.
Is there any way to change this?
Aug 3, 2022 08:17:26 AM by Annie Jane B
Hi Moenim,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.
Apr 7, 2023 10:05:55 AM by Maximilian F
Hello, but it is possible that on the invoice is written not only the name, but also the address, postal code and city? Because this is very important to be on the invoice to be serious for tax office. Thank you!
Jun 26, 2023 07:16:04 PM by Arjay M
Hi Aziz,
We understand how you want this issue resolved immediately. You've already reached out and raised a ticket about your concern. I can also confirm that one of the team members has responded with more information and further instructions on resolving the issue. We suggest you coordinate with the team by replying to the email linked to your case so they can assist you more efficiently.
Sep 28, 2023 10:49:16 AM by Yaser A
Hello Respected Upwork Staff,
I'm reaching out because I have a problem with an Invoice made for my client via direct contracts.
He paid the requested fees but got an Invoice with his name, not the company he requested the work for so the Invoice doesn't include the company's name and VAT number, I need to add these details, and let me know how we can fix this in future contracts without having to bother you with my messages
Thank you