Do not want to use Google Signin

[#1]

Hi,
I am using google sign-in to do the login to Upwork.

But now, I do not want to use my google sign anymore.

I want to use a separate Upwork username & password to login.

Please guide.

Thanks in advance.

[#2]

Hello Jurany,

I am sorry to learn about your password concern. I have shared your report with our team. One of our agents will reach out to you directly via a support ticket to provide you with the necessary assistance. You can access your ticket on this page.

[#3]

Hi!

Unfortunately, I have the same issue. 

I have google sign in active, and anytime I want to update something on my profile (tax info, or even to disconnect google sign in) the system is asking me for the password.

I input the right password of my Gmail account, but is giving me an error.

I tried to reach to Support directly following the solution provided in this article, e.g. via the chat bot, but it's not giving me the option to reach to support, is just giving me the same answer of disconnecting google sign in.

Could you please create a ticket on my behalf and disconnect my google sign in, keeping the same email? Please help 🙂 

[#4]

Hi Sergio,

Thank you for reaching out to us. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#5]

Hi Upwork Support, I’ve been trying to reset my password through my account settings, but I’m encountering some issues. Every time I attempt to change it, the system logs me out, and when I try to log back in using my Google account, it doesn’t let me. I have to open a new browser tab just to access my account again. I’m registered and typically log in through my Google account, which might be part of the problem because I can’t use my Google password for Upwork. Is there a way to set a specific Upwork password? I can’t add a payment method without this. I’ve already invested in your platform and believe we can both benefit greatly from this collaboration. Please advise on how I can resolve this issue and set a unique Upwork password. Thank you!

[#6]

Hi June,

I’m sorry to hear about your experience when resetting your password. I have escalated your issue to a support ticket for better assistance. One of our agents will get in touch with you shortly.

[#7]

I have changed my email address as I no longer am apart of a company I was part founder in. I switched the email on the account and now when I go to login its forcing me to use gmail. When I sign in with gmail its not working. I have seen countless posts about this but the only workaround I had was creating another account in order to post on this forum. I love upwork but this is extremely frustrating as all support chats loop you around to avoid connecting you with an agent. Please can someone help? 

[#8]

Hi Gino,

I’m sorry to hear about your experience when logging in to your account. I've escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#9]

Upwork requires me to enter my password (again) to make account changes, but they do not allow me to use my Google sign-in (again) and will not accept my manual Google password. I need to update my info to move forward. *I tried shutting off the Google sign-in, but once again, it requires a manual password, which Upwork does not accept. I also cannot add my billing details -- it's saying that my bank info is incorrect, which it is not. Does Upwork not have customer support? I've tried to find a way to connect to resolve this issue so I can post a job.

[#10]

Hi Teresa,

I’m sorry to hear about your experience trying to log in to update your account information. I've escalated your community post to a support ticket. One of our agents will contact you soon to assist.

[#11]

I would like to request the removal of the Google Sign-In option from my Upwork account login process. Could you please assist me with this?

[#12]

Hi Muhammad,

I have shared your post to a support ticket to look into this for you. The handling team will reach out to you on the ticket to assist you accordingly.

[#13]

I need access to my account that I am locked out of because the email (old school email) was deactivated. I have filled out the change email form multiple times over the last few months and have not heard back. Support chat is not helping. What can I do?

[#14]

Hi Maria,

I saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

[#15]

and more,  i use the google account to login , i didnt sign up. 

which brought alot trouble.

I want to convert to a normal signup user account, any one tell me how to do ?

[#16]

Hi Willis,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you.

[#17]

Hello! I'll need some support with this also.

What's the best way to resolve this?

[#18]

Hi Ahdiya,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you.

[#19]

Hey,

I have my upwork account connected to a gmail account that cannot be recovered (believe me i tried).

Does it mean my Upwork account is lost forever or is there another way to verify my identity and connect it to a different gmail account?

[#20]

Hi Israel,

Thank you for sharing your concern. I have converted your post to a support ticket to check this further. One of our agents will be reaching out to you to assist. 

[#21]

As the title says, I can't log in to my Upwork account from my cellphone device, Please help me! It only appears a message that says:
That Google account is not recognized on Upwork.

[#22]

Hi Adrian,

I am sorry to learn that you are having issues logging in from your phone. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#23]

I need help with this too. My work email is no longer hosted by Google so I'm unable to disconnect from the Google side. 

[#24]

Hi Lydia, 

I saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

[#25]

I'm having the same issue too. I login with my Goggle account and in order to get paid it asks for my password. I tried my Google account login but it's not working. I needed this money for my family during a hurricane coming our way. Thanks

[#26]

Hi Luis,

I've escalated your concern to the team. One of our agents will assist you directly via a support ticket.