Jan 30, 2021 09:51:58 AM Edited Jan 30, 2023 03:11:30 PM by Andrea G
I don't have access to my old verified phone number and need to update it with a new one.
Solved! Go to Solution.
Feb 4, 2021 06:47:31 AM Edited Jan 30, 2023 02:57:34 PM by Andrea G
If you need help with your phone number because you're not receiving the code or don't have access to it anymore, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.
How do I reach a human in customer support?
Mar 2, 2023 07:31:02 PM by Arjay M
Thank you for reaching out to us and I'm sorry to learn that you're having difficulties receiving the verification code. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets and coordinate with the team here. once your case is fully reviewed.
Mar 1, 2023 08:36:26 PM by William T C
Double check your Settings to make sure that your phone number was not mistyped on Upwork. Have a great day!
Mar 3, 2023 02:01:06 PM by Savannah B
I didn't receive an SMS verification code after trying multiple times
Mar 3, 2023 04:35:14 PM by Arjay M
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets and coordinate with the team here once your case is fully reviewed.
Mar 6, 2023 09:48:21 PM by Joshua Q
Hello UW community,
My name is J. Keegan Quinn.
I just joined to get some copywriting work, but I am having issues getting past the phone number verification step. I thought I previously signed up for UpWork.com but I guess that is not the case, and I vaguely remember having a similar issue when I originally tried to sign up, which is why I am resigning up. Can anyone help get this resolved?
Mar 7, 2023 01:39:34 AM by Annie Jane B
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.
Mar 9, 2023 12:35:30 PM by Joshua Q
Same for me. Now the most recent response from trying to verify my phone number is a message that my phone number is already in use. How the hell is that possible? Needless to say, I am getting livid over this. I am just trying to get some work done and then these obstacles just come out of nowhere.
Mar 9, 2023 01:28:47 PM by Arjay M
We sincerely apologize for the inconvenience of having this error. However, I can see that you're already communicating with our Support Team to address the issue. We highly suggest you continue doing that through this Support Ticket so that the team can assist you accordingly and more efficiently. We seek your patience and utmost understanding while sorting this out for you. Thank you!
Mar 18, 2023 11:25:29 PM by Ryan P
Hello, every time I try to verify my phone number I never recieve the verifcation text. I have tried many times over many months and am just not able to use this website because of this. I have tried different computers and different browsers. Is there any other way to verify my account?
Mar 20, 2023 09:28:29 AM by Ekawati N
Can't submit proposal. Everytime it asked for verification code to my phone, I don't receive it. Please help
Mar 23, 2023 07:25:38 AM Edited Mar 23, 2023 07:28:31 AM by Alan D
I am new to Upwork and I am stuck on the phone number verification page. I do not receive a text message when I request one for a verification code. Can this be resolved? I've read at a number of different threads, and they say that the Upwork work staff will contact me via email to resolve the issue. Please help.
Mar 23, 2023 08:26:14 AM by Zobia N
Hello! I understand that you are having trouble receiving a verification code via text message on Upwork. This can be frustrating, but there are a few steps you can take to try to resolve the issue:
Make sure your phone number is entered correctly: Double-check that you have entered your phone number correctly and that you have selected the correct country code.
Check your phone's signal: Sometimes, issues with text message delivery can be caused by poor signal strength or coverage. Make sure you have a strong signal and that you are in an area with good coverage.
Contact Upwork support: If you have tried the above steps and are still not receiving the verification code, you can contact Upwork support for assistance. You can do this by clicking the "Get Help" button on the verification page, or by visiting the Upwork Help Center and submitting a ticket.
Consider using a different phone number: If all else fails, you may want to consider using a different phone number for verification. This could be a different mobile number or a landline number that can receive text messages.
I hope these suggestions are helpful and that you are able to resolve the issue with your phone number verification on Upwork. Best of luck with your freelancing journey!