Don't have access to Verified Phone Number / Not receiving security code on my phone

[#1]

Hi,

The account says it needs to verify my phone number but I am not getting a code to my phone.

**Edited for Community Guidelines**

[#2]

Hi Dilyana,

I am sorry to hear about the trouble you faced while verifying your phone number. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[#3]

The account says it needs to verify my phone number but I am not getting a code to my phone.

The chat bot is not helpful.

[#4]

Double check in your Settings the phone number typed and make sure that your phone doesn't block these types of messages.

Can also download the Upwork App.

[#5]

My number is correct and I've reentered it a dozen times. My phone receives these codes all the time, including one this morning from another site. I'll try the app.

*edited to add* ... app didn't send the code either

[#6]

If there is still an issue, Upwork Support will come to this thread and assist.

I am not Support, but instead a helpful freelancer.

[#7]

Thank you, I appreciate it!

[#8]

Hi Danielle,

I'm sorry to hear about the issue you've encountered and your experience with the chatbot. I have shared your post with our support team to look into this further. One of our agents will reach out to you on this support ticket to assist accordingly. 

[#9]

Hi Damon,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#10]

Hi there, 

Can anyone assist me with what i can do to either bypass or actually receive a code to verify my phone number on my account?

I am not receiving any code at all and have waited a long time.

[#11]

Hi Noah,

One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[#12]

HI There, 

Ihave verified my account by verifying my email and a 2step verification authenticator app code. However, it is still asking for an SMS code, which never comes through. I have tried every thing, from restarting my phone, computer, clearing history/cache etc. 

I have tried everything your chat bot suggested, still not working. 

Also, it says on the main page I have verified my phone, however, when i go to post my ad it asks for the sms code. I have chamged my settings to authenticator app. Doesn't make a difference. Very frustrating. 

Please help. 

[#13]

Hi Laura,

We’ve escalated your community post to a support ticket. One of our agents will contact you soon to assist.

[#14]

I have been trying to complete phone number verification. The system does not appear to be sending SMS messages.

I've tried hitting the "send new code" button.  I've tried this in a different browser too.

I'm based in Australia, I don't know if that should make any difference.

I'm very frustrated and the online support chat won't allow me to speak to a human.

[#15]

Hi Martin,

I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[#16]

Hi, I am unable to post a job due to sms code verification.

I have checked my reception, different smartphones, even different phones but  I dont receive any code... 

I have tried to reach support from the chatbot but it is an infinite iteration with it

Can you help me?

[#17]

Hi Nicolas,

I am sorry to learn that you are having trouble verifying your phone number. I’ve escalated your community post to a support ticket. One of our agents will contact you soon to assist.

[#18]

Hello
hope you are doing well
not receiving security code on my phone
I have been trying for ages. it now says I have exceeded max number of attempts

[#19]

Hi Dalal,

I will be happy to help. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#20]

Hi, 

I'm having the same issue. 

[#21]

Hi Maks,

I have shared your post to a support ticket to look into this for you. The handling team will reach out to you on the ticket to assist you accordingly.

[#22]

I am on the last step of creating my Upwork account and even though the popup says that it is sending my cell a verification text.  However, I never get that text. I have been trying for 3 days now, on my cell phone and on dmy work office.  I also tried at home on my iPad and Desktop PC.  Any assistance would be much appreciated.

[#23]

Hi John,

Thank you for reaching out. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#24]

I am not receiving the code to verify my number.

[#25]

Hi Justin,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you.