Financial Hold and no response from the support team

[kardigital]

It's been a month since my account has been on financial hold and I've received no response from the support team. They always say they'll contact me in 24-48 hours but I haven't gotten any emails at all. Is there a way to resolve this as soon as possible? 

[galvin_w]

Hi Karen,

We are aware of your query and ask that you remain patient. One of our skilled and friendly consultants will be with you within 24 to 48 hours.

[ArjayM]

Hi Karen,

Thank you for reaching out. I can see that you've already communicated with the team and raised a support ticket regarding your concern. Please don't hesitate to access your support tickets here and continue coordinating with the team if you still need further assistance.