Sep 4, 2022 01:30:11 PM Edited Sep 13, 2022 08:03:05 AM by Andrea G
I am getting the below error.
Financial transactions for your company have been limited. Please check your email for additional information or contact customer support.
I have verified my PayPal access as well as I have added a debit card for more options.
I am also not able to hire a freelancer I am getting the below error.
"offer creation failed"
Solved! Go to Solution.
Sep 4, 2022 07:07:23 PM Edited Jan 13, 2024 06:12:46 AM by Pradeep H
Hi Oluwatobi,
If the action buttons that you usually use are grayed out, the Trust & Safety team may have suspended your account. In that case, you will have received an email about the action on your account. You can reply to the email to find out more about the action we’ve taken.
That said, if you need to contact support regarding your financial account, you can:
Jul 1, 2021 06:19:30 AM by Mohammed A
Hi
Hope you're well.
I've already an amount in the account but this message is still appearing :
Financial transactions for your company have been limited. Please check your email for additional information or contact customer support.
I can't hire or resume the on hold contracts, so could you assist please?
Regards,
Jul 2, 2021 04:08:01 AM by Goran V
Hi Mohammed,
One of our team members will reach out to you via ticket as soon as possible and will assist you further with your account. Thank you.
Oct 11, 2022 01:27:26 AM by Riverse R
SAME.
I am unable to make payments. I get this message "Financial transactions for your company have been limited. Please check your email for additional information or contact customer support."
PLEASE HELP
Mar 7, 2022 11:41:14 AM by Frank D
i have a problem with my account hi is a limited i paid the billing but for now not active and i want to start my projects
Mar 7, 2022 01:13:40 PM by Bojan S
Hi Frank,
We’ll have one of our agents reach out to you via a support ticket to assist you with your concern.
Thank you!
Apr 4, 2022 01:08:53 PM by Taiwo O
Pls someone should help me, I received this on my upwork account just now.
Financial transactions have been limited. Please check your email for additional information or contact customer support.
Pls someone should help.me here
Apr 4, 2022 01:16:46 PM by Robert Y
It could be something to do with the "article on business management" job for $839. Was it really a writing job?
Apr 4, 2022 01:22:33 PM by Robert Y
It's just that a lot of jobs with payments that far exceed the freelancer's normal rate turn out to be something that violates the terms of service. Anyway, the Upwork staff will let you know what the problem is.
Apr 4, 2022 01:22:54 PM by Taiwo O
It's a writing project on article and the client is willing to pay more money for job sometimes.
Apr 4, 2022 01:28:59 PM by Robert Y
Your adverised rate is $10 an hour. In addition to that, all your jobs are for $5 except the $800 one. An anomaly like that raises suspicions. As I said, the staff will explain exactly why financial transactions have been limited.
Apr 4, 2022 01:34:42 PM by Robert Y
When they see your post here, they will open private correspondence with you about the problem.
Aug 25, 2023 01:06:32 AM by Andika E
hi mr.robert I have a problem, my financial transaction is on hold.I have added a new payment method.but nothing changed.and also no email came in.I have asked for help several times,but no response.this has happened for two weeks. my work payment can't be sent because of this. can you help me. thanks.
Aug 25, 2023 03:13:21 AM by Pradeep H
Hi Andika,
I am sorry to hear about the action taken on your financial account. I can see that you've raised a support ticket regarding your concern and one of our team members is already assisting you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
- Pradeep
Apr 4, 2022 03:01:40 PM by Luiggi R
Hi Taiwo,
A Customer Support Team member has reached out to you through this support ticket to assist you further with your concern.
May 10, 2022 05:54:30 AM by Shehriyar A
Hi Luiggi R,
I am facing the same issue with my account (Financial transactions have been limited. Please check your email for additional information or contact customer support.). I have emailed the Upwork support center, but it has been a few weeks now and the problem is still not resolved. Kindly help me out with this issue. Thank you!
May 10, 2022 07:23:08 AM by Nikola S
Hi Shehriyar,
Thank you for reaching out to us. I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further.
May 8, 2022 10:36:08 PM by Pradip D
Hi,
Financial transactions for Pradip Dabhi (18028493) have been limited. Please check your email for additional information or contact customer support.
This message shown on my dashboard from last 10-15 days, due to this I'm not able to purchase connect or premium membership.
Please guide me.
Thanks,
Pradip D.
May 9, 2022 12:23:00 AM by Pradeep H
Hi Pradip,
Thank you for your message. I am sorry to hear about the action taken on your account. I see that you are already communicating with the relevant team via a support ticket here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern.
Thank you,
Pradeep
May 11, 2022 09:50:26 PM Edited May 15, 2022 05:28:31 PM by Annie Jane B
Hi Pradeep,
Please find attachment, help me how to resolve this "Financial transactions for Pradip **Edited for Community Guidelines** (18028493) have been limited. Please check your email for additional information or contact customer support." and how many days it takes to resolve. Hope it resolve as soon as possible!
Thanks,
Pradip D.
**Edited for Community Guidelines**
May 12, 2022 01:25:06 AM by Annie Jane B
Hi Pradip,
I am sorry to hear about your account status. I reached out to the team handling your case and shared your report. One of our agents will follow up with you on your ticket as soon as possible to assist you further.
Aug 11, 2022 02:24:48 AM by Hong C
Aug 11, 2022 05:31:00 AM by Pradeep H
Hi Hong,
Thank you for your message. I see that your financial account is already restored now.
Thank you,
Pradeep
Aug 19, 2022 01:03:35 PM by Gada G
Please help me.... Urgent matter.... Urgent
I am Client and getting below error and my Freelancer see Contract Hold
"Financial transactions for xxxx have been limited. Please check your email for additional information or contact customer support"
I also talked with Live Chat they say "Please wait for the update on this issue within 24 to 48 hours through the ticket that will be generated after this chat."
now my project/contract on hold
Aug 19, 2022 02:54:58 PM by Arjay M
Hi Gada,
Thank you for your message. As mentioned by one of the team members, kindly wait for a support ticket to be set up regarding your concern and there should be an email notification as well where you can coordinate with the team. We highly suggest you communicate with the appropriate team through a support ticket so that you'll be assisted more efficiently. You can access your ticket on this page once it's been generated.
Sep 1, 2022 01:43:43 PM by Indulge C
We're getting the same error. Financial transactions have been limited. Please help!!!!
Sep 14, 2022 12:05:28 AM by Razif A
Hi Arjay, i received this message and have no idea why it keep happening this week. I contacted my 3 banks that i supposed to link to upwork and they said all my account are good for overseas transaction.
i need to get my account asap to make sure the freelancer received their payments and resume the next project. I have no idea why this is happening to me because i never violate any upwork rules.
Many Thanks.
Sep 14, 2022 03:08:26 AM by Annie Jane B
Hi Razif,
Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Sep 15, 2022 06:59:24 AM by Razif A
Thanks Annie. Still thinking why it happened so that i can avoid it all cost in future. All my work progressed has to be paused due to this unknown issue. I'm clueless. Hope i can get back my account soonest possible and resume my work. Thanks anyway for your prompt reply. Appreciate is so much!
Apr 9, 2023 01:23:33 PM by Annie Jane B
Hi Dhanraj,
Thank you for reaching out to us. I can see that you opened a support ticket regarding this issue and are now being assisted by one of our agents. Please feel free to update the ticket should you have further questions or concerns.
Apr 2, 2024 08:47:11 PM by Jackson D
Hi Annie,
I am having the same issue. Money is being paid to my existing contracts but I can't open new ones and despite replacing my credit card information, and providing a second one and trying switching to that one and back again, it has not solved the issue.
Apr 2, 2024 11:12:17 PM by Joanne P
Hi Jackson,
We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.