Financial transactions for my account have been limited

[0bb36d87]

I am getting the below error.

Financial transactions for your company have been limited. Please check your email for additional information or contact customer support.

I have verified my PayPal access as well as I have added a debit card for more options.

I am also not able to hire a freelancer I am getting the below error.

"offer creation failed"

[PradeepH]

Hi Kseniia,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here . Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

Thank you,

Pradeep

[ksyumaya]

Yes but at least while I try verify my documents I get respond from your agents, but after documents was verified successfull I don't have any respond second day yet ! Strange moment that your site accept payment and after block account. You accept money and after don't allow withdraw this money, instead at all don't accept payment.

Chat with agents doesn't work at all , every day during week I try connect to chat agent and nothing. But before when I need to contact with agent in chat I reach him without any problem. Looks like in purpose you don't allow connect to agent in online chat. Never happens before this. Only now after you limited financial transactions. Can someone say at least after successfully verification I have chance that Upwork cancel limits from my account ?

[chakoto]

I got this notification that my financial account has been suspended despite not having any issues at all with my payments in 2 years. I Contacted support but 3 days later, no one has gotten back to me. Please kindly help asap. Thanks.

[AndreaG]

Hi Michael,

Apologies for the delay as our support teams are currently experiencing a higher number of contacts than usual. Rest assured the team will address your concerns and questions in the ticket as soon as possible.

Please avoid creating several tickets or posts for the same concern so that the team could assist you more efficiently. We seek your patience and utmost understanding while sorting this out for you. Thank you!

[dad5e9dc]

I have paid my debt to the upwork but still upwork showing the red notice! I have opened a ticket but did not get any reply yet! So i am concern at my situation!

[759e32fa]

Hi Yeasin,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

[dad5e9dc]

Thanks for your reply but community moderator are faster than ticket support! so, I let you guys know that i am stucking here!

[PradeepH]

Hi Yeasin,

Thank you for letting us know. The relevant team will review your account and respond to you as soon as possible.

Thank you,

Pradeep

[a6dbd341]

My financial account was limited, and I have done all requirements to restore my account is still under suspension. I have contacted support, but they have not responded for about 48 hours now.

Please I need help

[ArjayM]

Hi Andrew,

I can see that you've raised a support ticket about your concern and it looks like the team have have recently just responded with more information and instructions on how to resolve the issue. Feel free to review your ticket here and coordinate with the team by responding for further assistance.

[76da4c2d]

Hello Mr. Arjay.  Please take a look at my account.  I'm totally lost.  And my account has been put on limited activity.  I tried in vein to contact you guys....yet , no results.  This is causing me major problems internally and externally...including with my contract freelancer....

Respectfully,

Ellis Ramsey

**Edited for Community Guidelines**

[AndreaG]

Hi Ellis,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[2a5c46dc]

" Your financial account has been suspended due to issues with payment methods on file. Please update payment methods to restore full functionality to your account. " 

I have been trying to fix this problem. Added an active bank account and PayPal and it wont fix the issue.  I wanted to buy connects but it won't let me because of this problem.

In my profile, the linked card and PayPal account is showing "inactive".

I have not used my Upwork account for a very long time. 

Hope somebody can help. Appreciate it.

Thanks

[AndreaG]

Hi Roel,

Could you please try removing your current PayPal payment method and re-adding it?

[2a5c46dc]

Hi Andrea,

Already removed and then added my PayPal. After that , PayPal is still inactive as shown and then the status "Financial Account suspended" is still there. 

[ArjayM]

Hi Roel,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[brucepowelljr]

Hello, 

My account shows financial hold. I've made payment. I have freelancers that need to log hours but this is not being removed.

Pls Help.

[LuiggiR]

Hi Bruce,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[a3a4c83b]

I paid my amount due. I added a tip and the payment didn't go thru. I called my credit card company and everything was fine. I tried to read the credit card and your system said the card was already added. So i added another card and made that the primary card and the pay button is grayed out.  Isn't there a number we can call for support?

[PradeepH]

Hi Vicki,

Thank you for your message. I see that the new card is already added to your account and the card was successfully charged for the last payment. You can refer to the Transaction History page for more information. If you still need to contact our support, you can click the 'Get Support' button and follow the instructions.

Thank you,

Pradeep

[9c867067]

Hello everyone,

It's been almost three weeks with the following issue when I visit support and Help in Upwork:

"Financial transactions on your account have been limited due to a failed charge. To resume your account, please update your payment method and pay any outstanding balance. "

I already paid any pending balance almost three weeks ago even I created a support ticket but no one has helped me and resolved my issue. I cannot submit proposals and a client is not able to rehire me.

I'm really in a rush for this because I need to get the job done for this client.

Thank you very much.

[NikolaS]

Hi Rodolfo,

Thank you for reaching out to us. I checked and it seems that you are already in correspondence with our team on your support ticket. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.

[9c867067]

Hello,

I have been trying to reach out support ticket with no luck and multiple replies but still I'm not able to submit proposals, there's 0 pending balance, I updated my billing information and I'm still not able to submit proposals and a client is not able to hire me.

This is a quite urgent manner.

Thank you

[ArjayM]

Hi Rodolfo,

 I can see that you've already raised a support ticket regarding your concern. It looks like you've been communicating with the team via a support ticket here. We highly suggest you update the team through that ticket if you have questions or need further assistance and they will surely assist you accordingly.

[4d80b954]

Hello withdrawal is restricted on my Account due to some refund issue I don't know how to resolve the problem I am new on Upwork please help me to start my journey on Upwork.

Thank you.