Financial transactions for my account have been limited

[#1]

Hello! I have recently create an account to look for work last week. After putting in my billing method, I have received 50 connects but all of a sudden I received an error stating that there was a financial hold. I did not receive any email and the support chat will not connect with anyone, it just keeps taking me to an article for community or academy. What should I do next?

[#2]

Hello Sir,

I'm having the same issue. After declining the first card, I added another card and it was successful. But still my account is limited though the mail said the limitation will be gone after adding a valid card. Please resolve my issue so that I can buy connects and start appying. 

Thanks

[#3]

Hi Md,

This is Ronna, stepping in for Pradeep. I checked and see that you were able to create a support ticket about the issue. Our support team is currently investigating the issue and will contact you directly through the ticket to provide assistance.

[#4]

hello, i got same problem with notification that Financial transactions for --- have been limited with no email sent to me, Please guide me on how to proceed.

[#5]

Hi Emmanuel, 

I saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

[#6]

Hi LuiggiR!

Please I need help!

I have my account blocked, but I see no reason my account to be blocked. just as other users replying to this articule
At first it seems it was because of credit cards declined, but now I have two of them accepted, but I’m still blocked. Also there wasn't a clear reason to be declined. I called the bank and VISA and they said everyhthing is OK.

Please I need Help! I invested many hours in making my profile look good. Also sending proposals (many of them pending) and I'm sure at this point I lost some job opportunities.

[#7]

Hi Gonxalo,

Thank you for your message. I am pleased to inform you that your account has been restored now.

- Pradeep

[#8]

Ok Thanks

[#9]

Hi PradeepH, 

Hello! My account is temporarily on hold. After I added my billing method, I received an error message stating there was a financial hold on my account. I did not receive any email, and the support chat will not connect with anyone; it just keeps taking me to an article for the community or academy. I already checked my billing method, and everything is good. Please kindly advise. I really need my account to be restored asap. Thank you.

[#10]

Hi Arold,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#11]

Hello Luiggi,
My account was put on hold because my credit card was rejected; I tried changing the billing method but my account is still suspended. I can't change the plan back to Basic as it is still greyed out, and I can't even apply to a job. Can you help me?

- I appreciate your time. Thank you.

[#12]

Help me

[#13]

Hello PradeepH,
My account was put on hold because my credit card was rejected; I tried changing the billing method but my account is still suspended. I can't change the plan back to Basic as it is still greyed out, and I can't even apply to a job.

- I appreciate your time. Thank you.

[#14]

I am having a simular issue. I have a financial hold on my account, and I have followed the email instructions, however it is still here after adding new information. What should I do?

[#15]

I am having a simular issue. I have a financial hold on my account, and I have followed the email instructions, however it is still here after adding new information. What should I do? 

[#16]

Hi Ralph,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[#17]

Hi,

I am experiencing the same situation. I accidentally added the wrong payment method and UpWork restricted my account (Financial transactions for XXXX XXXX (XXXXXX) have been limited. Please check your email for additional information or contact customer support.)  I have followed all the steps from the email to remove the restricted payment method with the ones that are both approved by the bank and Upwork. However, Upwork is still holding my account. I have been trying to reach out to the support but can never get my ticket submitted to the support team and always stuck with the chatbot. 

Thank you!

[#18]

I have changed the billing method twice butt still showing this message .Financial transactions for Muhammad Waqas (31946670) have been limited. Please check your email for additional information or contact customer support.

[#19]

Hi Matty and Muhammad,

I am sorry to learn about the limitation on your account. I checked with the relevant team and I am pleased to inform you that your accounts have been restored now.

- Pradeep

[#20]

please my account has been suspended because of a declined card, i got the email to update the card which i have done and it has been accepted but upwork have not restored my account, i cant get hold of human support as am stock with a chat bot. This seems to be a common problem here as i have seen and you have been very helpful. please help me out. thanks

[#21]

Hello.

I have the similar issue now. When I was trying to add a billing method with my visa card, it was declined and I received an eamil saying that I have to try to add another billing method. So I tried with another visa card and it was successful. But  there is this alert: "We found a problem with your primary billing method and to put it on hold. Update it now." and "Financial transactions for account have been limited. Please check your email for additional information or contact customer support."

What should I do?

Please help me out. 

I look forward to hearing from you soon.

[#22]

This exact thing has happened to me. I have never received an email notifying me of my financial transactions being limited. I have attempted to add multiple cards. Please advise.

[#23]

Hi Dreia, We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you.

[#24]

Hello,

I just purchased 150 connections and I'm having these error: 

1- We found a problem with your primary billing method and to put it on hold. Update it now.

2-Financial transactions for Lucas Dippolito (100465896) have been limited. Please check your email for additional information or contact customer support.

[#25]

Hi

I'm facing the same exact issue. Even though the card was updated and the payment has been charged days ago, the limitation prevails. 

Looking forward to getting this solved. Thanks.

[#26]

Hi Ezequiel,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.