Financial transactions for my account have been limited

[#1]

Hello! I have recently create an account to look for work last week. After putting in my billing method, I have received 50 connects but all of a sudden I received an error stating that there was a financial hold. I did not receive any email and the support chat will not connect with anyone, it just keeps taking me to an article for community or academy. What should I do next?

[#2]

Hello. Upwrok team

I am newbie to upwork and I add mastercard as payment method but upwork alert above notification.
So I tried another mastercard and the result was the same. After that I changed payment method to paypal account but the result was the same. What can I do?

And I did't get 50 free connects. When can I get these free connects from Upwork?

Please help me.

Thank you.

[#3]

Hi Eliseo,

Thank you for reaching out. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

To clarify your Connects concern, please know that Upwork currently requires new freelancers to do one of two things before being able to submit a proposal for a job: subscribe to our Freelancer Plus membership plan for $19.99 USD a month or purchase Connects. After you fulfill this requirement you will also receive 50 free Connects to further help you get started on Upwork.

[#4]

Hello,

I was trying to buy the connects with a new card and somehow my transaction got rejected from the bank.
Following two warnings I am getting and Buy connects option is not open for me now.

1. We found a problem with your primary billing method and to put it on hold. Update it now.

2. Financial transactions for Uneeb Rattu (80393365) have been limited. Please check your email for additional information or contact customer support.

I tries to get the solution from upwork chat bot but It could not resolve my issue. For the first one, bot suggested that I should add a new primary payment method and I did it by removing all payment methods and adding a new one. It got accepted with green tick mark, but warning is still there.
For the second issue, Bot suggested me to go to Billings and Payments and click on Pay Now option to pay any outstanding amount. Surprisingly, I am not getting any Pay Now option or any option from where I can check any outstatnding amount.

Looking forward to get the solution.
Thanks!

[#5]

Hi Uneeb,

I am sorry to hear about the issue you faced while buying Connects and the trouble using our chat bot. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep

[#6]

I've been going back and forth with a bot for an hour.  It's giving the same advice that doesn't work and it will not advance me to a human.  My account isn't working, I need support from a real person.  HELP!!!!!

[#7]

Hi Solamon,

I'm sorry to learn you are having trouble with this. Would you mind sharing more information about what do you currently need assistance with? We'll be happy to assist you here in the Community or escalate your concern if needed.

[#8]

Yes, as I've told the bot several times, I'm getting this banner message when I log in. 

Financial transactions for your company have been limited. Please check your email for additional information or contact customer support.

I've obviously tried to contact support, and there's nothing that I can see wrong with my payment methods, nor do I have an outstanding balance.  

Thank you

[#9]

Hi Solamon,

Thank you for your reply.  I have shared your post to a support ticket to look into this for you. The handling team will reach out to you on the ticket to assist you accordingly.

[#10]

Hello - I am new to Upwork and experiencing the same frustration.  How can I chat with someone about profile updates?  Thank you.

[#11]

Hi Christine,

I am sorry to learn that you went through the same issue. I am here to help. Could you share a bit more about your concern or let me know how we can help you? I’ll make sure to look into this for you and escalate your concern if necessary.

[#12]

Greetings to the community,

I had an issue with my billing method, which I have now resolved. However, I am currently facing a new issue: Upwork has placed a hold on my account. It would be greatly appreciated if someone from support could assist me with this matter. Although I have updated my billing information, I am still unable to apply for jobs. Additionally, clients cannot view my profile and are unable to award me any jobs.

Thank you in advance for your help.

[#13]

Hi Muzammil,

I am sorry to hear that your financial account has been restricted. Due to this limitation, you are unable to submit a proposal, and your profile is not publicly available. I have escalated your community post to a support ticket. One of our agents will contact you soon to assist.

[#14]

Thank you so much for your support, I have submitted the ticket.
Best Regards,
Muzammil F

[#15]

Hello Upwork Support,

I had an issue with my billing method and got these messages:

1. "We found a problem with your primary billing method and have put it on hold. Update it now."
2. "Financial transactions for 'profile' have been limited. Please check your email for additional information or contact customer support."

My billing method has been accepted now, but both messages still show, and I can't upgrade to Freelance Plus.

Could you please help me fix this?

Thank you!

[#16]

Hi Paola,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#17]

Hi.

So, a few days ago I added my new debit card on Upwork and it got declined becuse the recipient bank doesn't allow Upwork transactions ( I wasn't aware about this). Then, I received these notifications and my financial account got suspended. 

Now, I've added a new billing method that Upwork seems to have accepted as well but, the issue persists. I'm still unable to purchase connects or do any transaction through Upwork, my account is still suspended. Screenshot attached to show new billing method added as accepted by Upwork.

Please help out! How can I get the system to update my accoutn settings and let me continue financial transactions using the new billing method?

[#18]

Hi Tehreem,

I am sorry to hear about the action taken on your account. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[#19]

Hi,

My account is temporarily on hold. After I added my billing method, I received an error message stating there was a financial hold on my account. I did not receive any email to explain how to resolve it, and the support chat will not connect with anyone; it just keeps taking me to an article for the community or academy. I already checked my billing method, and everything is good. Please kindly advise. I need my account to be restored ASAP as it is massively restricting my work.

Thank you.

[#20]

Hi Safeer,

Thank you for sharing your concern. I have shared your post to a support ticket to look into this for you. The handling team will reach out to you on the ticket to assist you accordingly.

[#21]

Hi, same issue here. And I cant apply.

[#22]

Hi Shaira,

I can see that we've raised a support ticket regarding the same concern and one of our team members is already assisting you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

[#23]

Hi Pradeep, my issue hasnt been resolve and its more than 10 days already and I already spend for connects yet I cant apply.

[#24]

Apologies for the delay, Shaira. I checked and I am pleased to inform you that your account is already restored now. If you have any further questions or concerns, feel free to reply to this message.

- Pradeep

[#25]

Hi,

My credit card got locked because the credit card company thought there was a fraudulent transaction (there wasn't) and as a result the Upwork payment didn't go through. That issue is fixed now, but Upwork suspended my account and paused all my contracts - and I can't unpause them! And there appears no way to talk to a human - incredibly poor support.

How can I talk to a human at Upwork? The automated warning says "contact support' but I can see no way to do that. Otherwise, how can I un-suspend my account?

Thanks,

John.

[#26]

Hello John,

Thank you for reaching out to us. I’ll be happy to help. I checked and it looks like you are already communicating with our team on your support ticket. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.