Fraud charge on credit card and not shown in balance of billing history

[6058df0d]

I had tried to pay the split payment for 2 offers 10 hours ago using my credit card, but the site kept saying that the payment was unsuccessful. I now find out that my account has been charged twice, but the money cannot be seen in my balance. I request an immediate refund, the details of the charge are in the pic. I have contacted the support bot but it couldn't find me the correct resolution or a way to find the agent or file a ticket. I need help!

[PradeepH]

Hi Trinity,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[6058df0d]

Thanks