GraphQL API ticket no reaction for almost 2 weeks

[deriyenko]

Is there an SLA for the tech support on the new GraphQL API topics? I mentioned two questions:

1. infinite refresh tokens

2. some jobs that were not found via API 

on March 25 under ticket 46210419 , but since then there is no reaction. The API (the RESTful one) was critical for our agency, now it's shutdown - not ok, but we're trying to migrate to the graphql one. But we're blocked and there is no help on Upwork side provided. Every response takes 1-3 weeks to be answered. 

[ArjayM]

Hi Oleksiy,

We appreciate you bringing this to our attention, and I'm sorry if we couldn't get back to you sooner. I've submitted a follow-up directly to the team handling your case. Kindly expect an update on your support ticket once it's been thoroughly reviewed.

[deriyenko]

Thanks Arjay!