HELP!!! Not getting response from Upwork

[91ddb51c]

Hello everyone, Recently my friend account was compromised and he reported it through my account to upwork. Upwork start the process for getting it back but from las one week i am not getting any response from the upwork. And if i create the ticket then agent told me that keep communication on email. 

What can i do now? 

Thank you

[PradeepH]

Hi Keyur,

Thank you for your message. Please note that since the account in question is not owned by you, our team will be communicating with the named account owner directly. Please request the account owner to continue communicating with our team via the email notification sent to their registered email address.

Thank you,

Pradeep

[91ddb51c]

Hello Pradeep,

Thank you for replay. I know the account is not related to me. But My friend tried to send status update via registered email. But there are no response from upwork. Because of that i need to put the query here. He is already sent mail to upwork account security but there are no response from upwork.

Please guide here. It's been a 16 days now and from last 2 week have no update from upwork.