Have a valid EU VAT number but still being charged VAT (!)

[kristinoid]

Since I started working on Upwork a few years ago, I've always have a valid EU VAT number that can also be verified in the VIES system but I've just noticed I've been charged VAT in the past few months (I only noticed it now), for no obvious reason. I believe I shouldn't be charged VAT? How can I ask for a refund? Thank you.

[759e32fa]

Hi Kristina, 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.