Jun 18, 2022 09:52:57 AM by Emily M
I can see the pending payment from an hourly contract for the same week (Jun 6-12), but not for another. The hours show up in my timesheet for the client, but are not included in pending payments. What should I do here? The contract is still active, and I can see hours worked from this week in work in progress.
Solved! Go to Solution.
Jun 22, 2022 03:01:48 AM by Annie Jane B
Hi Emily,
I'm sorry for the delay as our support team is currently experiencing an unusually high volume of requests. I've followed up with them. Kindly wait for our team to send you a support ticket for this incident. Thank you for your continued patience.
Jun 18, 2022 11:27:39 AM by Andrea G
Hi Emily,
I checked and it doesn't look like the contracts you're referring to have activity in the same week. The contract in the Pending tab has hours logged on the Jun 6 - 12 week and the Work in Progress one has hours logged on this week, Jun 13 - 19.
If you need any further assistance please let us know!
Jun 19, 2022 08:34:19 AM by Emily M
Jun 19, 2022 09:30:12 AM by Andrea G
Emily, could you please share the Contract ID you're referring to so I can look into it further?
Jun 20, 2022 08:37:47 AM by NikolaS N
Hi Emily,
You can find Contract ID by clicking on the name of the contract and then navigating to Terms & Settings tab.
Jun 21, 2022 11:55:20 PM by Emily M
Hi Nikola. Unfortunately, I have not seen this ticket come up yet and the amount still has not been added back in. A ticket for a different contract that was on hold has apparently been cleared, but I do not see not that one for contract ID 27759597.
Jun 22, 2022 03:01:48 AM by Annie Jane B
Hi Emily,
I'm sorry for the delay as our support team is currently experiencing an unusually high volume of requests. I've followed up with them. Kindly wait for our team to send you a support ticket for this incident. Thank you for your continued patience.
Jun 23, 2022 02:12:48 AM by Pradeep H
Hi Emily,
Glad to hear that the issue is resolved now. Feel free to message us if you need any assistance in the future.
Thank you,
Pradeep