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Community Member

How Do I Reopen Closed Account

in attempt to close my client account and keep the freelancer side of it, i closed my whole account! and i don't have a clue about how to get it back so please help me, thanks in advance.

PS: I'm using this fake account just to access this chat box.



Hi TK,


If you need help restoring your account, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication. 


How do I reach a human in customer support?


  1. Select Get Support at the bottom of the Help Center page
  2. Type a question or topic and select "Send." The bot will find relevant Help articles for you.
  3. If we don't find the information you need after a few tries, you’ll see an option under the article selections to "Contact Support"
  4. Select "Contact Support" and follow the options provided


~ AJ

View solution in original post

128 REPLIES 128

Hello, I check your name above. But when I visit your profile it says "This profile is no longer available.". I don't know why this is happening.



Hi Japheth,


You don't need to view my profile. Just click on my name and click on "send a message."



~ AJ
Community Member

There should really be a better way to do this. I had to create a whole new account (which I will delete as soon as this is resolved), just to somehow contact a person on this site! I have seen others have had the same issue.


Somehow my account was logged out of the app, and I can't log back in on a computer either. When I try to reset password, it says I need to verify my identity through the app, but to do that I have to be logged into the app, but if I could login to the app I wouldn't need a new password! There's a form I'm trying to fill out for "security" but I can't even submit it because it's asking for info I don't have. I never used a credit card on this site or a paypal account. I don't understand why those are "required" when I'm sure they don't apply to many upwork freelancers. 


Anyway I can see that someone has sent me a message about a job but I can't get into my account to check. I used a slight variation of my name for this second account and a different email because I wasn't sure how else to contact anyone (since you have to be logged in to contact support?). I can't figure out how to "create a ticket," I think I filed some complaint with the chatbot but I have no idea where it went because it's not a real person. Can someone help me? 

Hi Rose,


Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

~ AJ
Community Member

Hello, I know this thread is old but I currently have the same problem. Can anyone assist me in retrieving my primary email's upwork account?


Community Member

A payment method didn't go through, and my account got suspended.  I want to contact an Upwork agent to reactivate my account because I have paid my debt. Thank you.

Hello Roberto,


Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

~ Luiggi

Send messages to the Upwork contact or Support.

Mainul Islam

To reactivate your Upwork account after a payment issue, you can follow these steps:

  1. Log in to your Upwork account and go to the Help Center.

  2. Click on the "Contact Us" button at the bottom of the page.

  3. Select "My Account" from the drop-down menu, then select "Reactivate Account" as the topic.

  4. Provide a brief description of the issue you experienced with the payment method and the steps you have taken to resolve it.

  5. Click "Submit" to send your request to the Upwork support team.

Once your request is received, an Upwork agent will review your account and payment history to determine if your account can be reactivated. If your debt has been paid, and there are no other issues with your account, your account should be reactivated soon.

If you do not receive a response within a few business days, you can try contacting Upwork support again through the Help Center. Alternatively, you can also try contacting Upwork support via phone or live chat to expedite the process.

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