How Do I Reopen Closed Account?

[2fa710b9]

Good day, how do you submit a ticket? I want to open my closed account (not this account) and tried with the chatbot but it keep ssaying something like technical difficulties.

My account was closed to inactivity several years back. I due hope I can retrieve/open it again, but if there's no really way to retrieve it anymore, atleast I would know and move on. Thank you.

[NikolaS]

Hi Savelii, 

Thank you for reaching out to us. Could you please click on my name and send me a PM with more information about the account you are referring to? I will be sure to look into your report and escalate it accordingly.

[7dae6787]

Hi Nikola,
I've sent you my email and some details via "notify moderator" button.

[RonnaP]

Hi Savelii,

Thank you for the information. This is Ronna, stepping in for Nikola. I have escalated your post to a support ticket so that our team will be able to assist you. One of our agents will be in touch with you shortly.

[447c7fa7]

Hello, I have a problem, I had anold account but i havnt access to the email, so cant recover it, can you please help me

[NikolaS]

Hi Mariam, 

Thank you for reaching out to us. Could you please click on my name and send me a PM with more information about the account you are referring to? I will be sure to look into your report and escalate it accordingly.

[f14235c3]

Hi, I've lost access to my email and for this reason I can't use my upwork account.

I've tried to send the message to**Edited for Community Guidelines**but I get automatic this support email not longer supported. That's awkward situation. Please help.

[RonnaP]

Hi Mirkanan,

Thank you for bringing this to our attention. I have shared your post with our support team and they have reached out to you on this ticket. You can reply directly on your ticket so they can assist you accordingly. 

[eraygakci]

I'm trying to file a support ticket via the chatbot however I cannot accomplish this as it seems like I'm stuck in an endless loop with the chatbot. Could someone please contact me, I'm pasting my support request below.

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I created a duplicate account with the email address l***********@gmail.com thinking that I'd close this one. However, when I read the support page I learned that I should keep the oldest account instead of creating a new one. So I closed the account under l***********@gmail.com. But I want to switch the email I use from e*********@hotmail.com to l***********@gmail.com. Could you please help me with that? Because I can't change it as I get the error thatl***********@gmail.com is still in use as it's probably connected to that account.

[IvygailJ]

Hi Eray,

I am sorry to hear about your experience with the chatbot. I saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you. You can access your support ticket here.