Jun 30, 2019 11:15:37 PM by Joe N
Hello,
I have noticed that Upwork refunded me money from a cancelled contract. However, I was hoping this money would be sent to my Bank account which I used to fund the contract. How do I do this as a client?
Thank you
Solved! Go to Solution.
Jul 1, 2019 12:24:23 AM Edited Jan 13, 2024 07:16:19 AM by Pradeep H
Hi Joe,
Depending on what you’ve received a refund for, the funds will either be sent directly to your primary payment method or added to your Upwork balance. If the funds have been sent to your payment method, you’ll see them on your statement within 5 business days. If the funds have been added to your Upwork balance and you’d prefer it be sent to your payment method, our support team will be happy to assist you with this.
How do I reach a human in customer support?
Jul 1, 2019 12:24:23 AM Edited Jan 13, 2024 07:16:19 AM by Pradeep H
Hi Joe,
Depending on what you’ve received a refund for, the funds will either be sent directly to your primary payment method or added to your Upwork balance. If the funds have been sent to your payment method, you’ll see them on your statement within 5 business days. If the funds have been added to your Upwork balance and you’d prefer it be sent to your payment method, our support team will be happy to assist you with this.
How do I reach a human in customer support?
Nov 28, 2019 01:51:02 AM by Andrew P
Hi Goran,
I have a case similar to Joe's. I have discovered that I have an account balance of $237.50 on my client account. I would like to move the client-account balance from my Upwork account to my bank account.
Could you please have someone reach our to me as well?
Thank you,
Andrew
Nov 28, 2019 02:08:51 AM by Goran V
Hi Andrew,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your funds. Thank you.
Nov 28, 2019 04:06:44 AM by Preston H
Just to clarify something...
While it is excellent that a Forum Moderator offered direct assistance to clients in this thread... it is normally not necessary for a client to ask for help in such situations:
If a client receives a refund from a freelancer, such as when a milestone is funded but refunded... the money is AUTOMATICALLY sent back to the funding source within five business days.
If a client's credit card was charged, the money is sent back to the card. Without the client or any Upwork personnel needing to do anything.
Apr 20, 2020 03:59:06 AM by Philipp M
Hi Goran,
I have a similar issue. A job contract was cancelled but the money was not transfered back to my paypal account. Could you please assist. Thanks in advance
Jan 19, 2021 12:06:05 PM by Chris L
Hi Gorav, how're you?
I am facing the same issue. the amount I paid to the freelancer was reversed to me because of the contract being canceled. My balance is showing 20$. Now how can I transfer back it to my bank account?
Can U plz assist me in this regard?
Jan 19, 2021 12:18:50 PM by Bojan S
Hi Chris,
We'll have one of our agents reach out to you via a support ticket to assist you with your request.
Thank you for reaching out to us.
Jan 28, 2022 03:36:26 AM by Silvia P
Hello,
I have a client account and have some money in my balance remained, i would like to withdraw them but cannot seem to find any way of doing that. Could someone please help me?
Thanks!
Jan 28, 2022 03:53:38 AM by Goran V
Hi Silvia,
Our team will also reach out to you via ticket as soon as possible and will assist you further. Thank you.
May 27, 2020 02:27:35 PM by Alex K
HI I'm having the same exact issue and can't withdraw money from my account. How do I go about this, or can someone please reach out to me? Thanks.
~ Alex
May 27, 2020 03:48:25 PM by Bojan S
Thank you for reaching out to us, Alex.
One of our team members will reach out to you directly via a support ticket to assist you with your request.
Sep 3, 2020 06:04:05 AM Edited Sep 3, 2020 06:05:14 AM by Caroline E
Sep 3, 2020 07:13:49 AM by AleksandarD A
Hi Caroline,
I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.
Thank you.
Sep 12, 2020 02:43:41 PM by Noel B
Hi,
could you help me withdraw my money from Upwork to my bank?
cheers,
Noel
Sep 12, 2020 04:51:38 PM by Luiggi R
Hi Noel,
I'm sorry to hear you're experiencing this issue. We'll have one of our agents reach out to you via a support ticket to further assist you.
Thank you.
Oct 17, 2022 11:03:52 AM by Nedeljko N
I need help with withdrawing my money from balance to my bank account.
Sep 30, 2020 07:06:19 PM Edited Sep 30, 2020 08:06:58 PM by Joanne P
Hi Shopify team, I have the same situation. It is frustrating that the contract got cancelled just like that, and now my money is trapped in the balance here. I opened a ticket a couple days ago, but still haven't heard back. please help
Sep 30, 2020 08:28:15 PM by Joanne P
Hi Ting,
I checked your account, and it looks like the job you posted is active. Our team has also reached out to you on this ticket number: 29813092. Please check the ticket and feel free to respond with any questions you may have. The agent will be more than happy to assist you further.
Oct 15, 2020 10:36:43 AM by Solomon O
Hello, I have the same issue I have money on my account and would like to withdraw back to my bank account. Could you please assist? thanks.
Oct 15, 2020 11:48:08 AM by Andrea G
Hi Solomon,
Someone from our team will reach out to you via support ticket in order to assist you further.
Thanks!
Oct 15, 2020 07:05:54 PM by Orukpe E
Hello,
I have noticed that Upwork refunded me money ($40) from a cancelled contract. However, I was hoping this money would be sent to my Bank account which I used to fund the contract.
How do I do this as a client?
Can you help return this money to my bank account?
Thank you
Oct 15, 2020 08:29:13 PM by Joanne P
Hi Orukpe,
One of our team members will reach out and assist you directly via a support ticket. Thank you!
Oct 16, 2020 12:12:27 AM by Orukpe E
Thanks Joanne,
I have been contacted and now have to wait 3 to 5 businessday to have the money in my bank account.
Thanks for helping out but I noticed that this is a common issue faced by many, upwork should automate this process or enable clients to manually withdraw/send their balance back to the payment method.
Jan 28, 2022 01:23:02 AM by Abubakr M
Hi i have the same problem ?How can I withdraw money from my Upwork balance as a client?
May 1, 2021 11:37:00 PM by Pradeep H
Hello Sokha,
One of our team members will reach out to you via ticket as soon as possible and assist you further.
Thank you.
Pradeep H.
Dec 29, 2020 01:40:22 PM by Cagla A
Hello,
I have the same problem can you help me?
thanks in advance
Cagla
Jan 3, 2021 03:30:17 AM by Maja V
Jan 14, 2021 12:35:04 PM by Maja V
Jan 14, 2021 01:37:15 PM by Andrea G
Hi Maja,
I've followed up with the team handling your support ticket and you should expect to receive an update soon.
Thanks!
Jan 28, 2022 01:21:27 AM by Abubakr M
How can I withdraw money from my Upwork balance as a client i have 250$ and i would like to send back to my account please?
Jan 28, 2022 01:28:04 AM by Goran V
Hi Abubakr,
One of our team members will reach out to you via ticket as soon as possible and will assist you further with your funds. Thank you.
Mar 14, 2022 03:26:08 AM by Vaibhav S
Hi,
Goran
My Upwork client account has 50$ balance but, I need to withdraw the amount from upwork can you please help
Thanks
Mar 14, 2022 04:43:06 AM by Andrea G
Hi Vaibhav,
Someone from our team will reach out to you via support ticket in order to assist you further.