I am failed to download the upwork desktop app. I have tasks to cover, Need Help

[wasifanwar63]

Hi, I am failed to download upwork desktop app. Upon clicking the download button. Nothing happens, I clear the browser cookies and caches. Still facing the issue. Also I have one old version available in my pc. After installing it. It doesn't log in. Kindly help me out I have task to cover

[NikolaS · Accepted solution]

Hi Wasif,

Thank you for reaching out to us. I will be happy to help. Could you please let us know if you tried using a different browser or Incognito mode? If not, could you please try and let us know if the issue persists? 

If the issue persists please share the information below so that we can look into this further and assist you accordingly. 

• Browser/s used
• Browser version
• Machine’s OS
• Machine’s OS version
• Screengrab of the issue
• Additional details that may help us/the team investigate your concern better

[wasifanwar63]

• Browser/s used-Chrome Latest version
• Browser version- Version 120.0.6099.225
• Machine’s OS- Windows 11
• Machine’s OS version- 11th Gen Intel(R) Core(TM) i5-11400 @ 2.60GHz 2.59 GHz
• Screengrab of the issue- attached 
• Additional details that may help us/the team investigate your concern better- Yes. After clicking the download button. New tab open for 0.5 sec and vanish

[NikolaS]

Hi Wasif,

Thank you for following up and sharing additional details. I checked and I could not replicate the issue. I also noticed that I have Chrome Version 121.0.6167.86 (Official Build) (64-bit). Could you please double-check if you are able to update your Chrome browser? 

You should be able to update your browser by going to Settings > About Chrome. Let us know if you need further assistance. 

[wasifanwar63]

Now I got the updated version. and still facing this issue

[NikolaS]

Thank you for trying, Wasif. 

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[wasifanwar63]

Sure thing. Thank you