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effb6b6f
Community Member

I am not allowed to save the profile picture I have selected.

 
3 REPLIES 3
ArjayM
Moderator
Moderator

Hi Alan,

 

Please check if the image you're trying to upload is in .jpg, .jpeg, .gif, .png format and at least 250px by 250px and no more than 4000 x 4000px. Also, make sure that it's a clear photo of yourself, not a long shot, that your face is visible, and that the following requirements are met:
 
  • You are not wearing sunglasses in the photo
  • It is not a logo or clip-art
  • It is not a group photo
  • The picture was not digitally-altered
  • The maximum size is 5 MB

 

If it meets those requirements and you still can't upload it, please try clearing your cache and cookies and using a different browser to check if the problem persists. Please check this article for more information about profile pictures and tips on choosing an excellent profile photo.
 
~ Arjay
Upwork
effb6b6f
Community Member

I've tried uploading a photo from my LinkedIn profile that matches all of the requirements mentioned above and in the article, and it still doesn't work. For what it's worth, the photo upload section does not stipulate the issue with my selected picture. It just allows me to upload it, but with no way of saving it there, and once I try to move back to continuing the profile review it says I am still needing to upload a picture. Please help 🙂

Alan, I'm sorry to hear the issue persisted. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Upwork
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