I get a refund, but I didn't asked for

[2160695d]

I have 3 problems :

1. My freelancer has his payment cancelled, and I received a refund notification, whereas I didn't requested.
2. I didn't receive this refund
3. The freelancer loose this money.

I need to solve this problem asap.

Regards,

MB

[NikolaS]

Hi Mohamed,

Thank you for reaching out to us. I’ve escalated your community post to a support ticket so that we can look into this further and assist you accordingly. One of our agents will be in touch with you soon to assist.