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45841222
Community Member

I have issues in updating my agency profile portfolio video

The same video is perfectly working with members profile but  I can't  upload it to agency profile. I am attatching a SS of the respective issue.

3 REPLIES 3
759e32fa
Moderator
Moderator

Hi Gulraiz,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.


~ AJ
Upwork
45841222
Community Member

Hi upwork community,

The support ticket has been closed so I can't reply them. That's why I am sending this here. I have compiled my answers for all the queries they have asked.

-a screenshot of the entire page showing the error you received in uploading the portfolio video, page link and timestamp

https://www.upwork.com/ag/dzinemedia/

-Please copy this link to your browser, http://www.supportdetails.net/ take a screenshot of the result and share it here

SS attatched

-Are you getting the same issue using other browsers/Incognito?

Yes

-share a member's profile link where the same video was uploaded:

https://www.upwork.com/freelancers/~01374520f5bf7360ce/

 

 

Please look into this matter and resolve this issue as soon as possible.

 

 

Hi Gulraiz,

 

Thank you for your message. You can re-open a closed ticket by responding to the email notification for the support ticket sent to your registered email address. Search for the email notification for the related support ticket in the inbox or junk box of your registered email address and hit the reply button after typing your response. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

 

Thank you,

Pradeep 

Upwork
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