I paid for Agency Membership Plus but I'm still in the basic plan

[e3c1cb5c]

Hi,

I paid for Agency Membership Plus but I'm still in the basic plan. Can you advise what to do, or refund my payment, and I will try to subscribe again. Thanks

[LuiggiR]

Hi Myrrh,

Thanks for bringing this to our attention. Since you already have a support ticket with Customer Support, would you mind replying to your existing ticket with the details of this issue? You can rest assured that they'll continue to assist you with this from there. 

[e3c1cb5c]

Okay, will do. Thanks