I was removed from Top Rated even when all conditions are met

[lfernigrini]

this morning I received this email:

But when I check my stats they seem to be OK:

My profile is 100% complete

https://www.upwork.com/freelancers/~017d0553bdc87755b5?viewMode=1

Is anyone else having the same issue? Am I missing something?

[ArjayM]

Hi Lisandro,

I'm sorry to learn about the removal of the Top-Rated badge from your profile. I've shared your concern with our support team for further review. Kindly expect an update on your ticket here or email once your stats are thoroughly reviewed.