ID Verification

[rod_ross]

I don't understand why it is so hard to get support on Upworks.

I have had issues with getting paid and now it won't accept my driver's license as verification so I can't even bid on a job. Upworks put my account on hold and didn't give me any way to contact them to get it fixed.

[759e32fa]

Hi Rodney,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

Moving forward, you can follow the steps below to get in touch with our support team: 

1. Go to the Help Center.
2. Select “Get Support” at the bottom of your screen.
3. Type a question or topic and select "Send". The bot will find relevant Help articles for you.
4. If we don't find the information you need after a few tries, you’ll see an option under the article selections to "Contact Support."
5. Select "Contact Support" and follow the options provided.