Identity Verification is under Manual Review

[5b85e229]

Hi. I am stuck in some kind of loop. I have received several requests to verify my identity yesterday and today. I keep using my phone to take a picture of the front and back of my drivers license and then do a quick selfie. It always says "thanks for your submission" and then it says it's undergoing a manual review. A few hours later I get another request to do it all over again. 

I think I've subitted it 5 or 6 times. Should I be doing something different? Am I doing something wrong? Can you help? 

[daniele_guerra]

Hi, as I said i've already tried other browsers and made sure i was on mobile mode (also because if not, the verification prcess can't even start)

[daniele_guerra]

can't verify id, the verification system's camera doesn't recognize the corners of my document. I tried other browsers too.

[47e17f74]

I have submitted my ID card for verification and it's been 48 hours and I have not received anything.

Please approve it 

[47e17f74]

I have submitted my Government ID card for verification.

Please find the image here also 

**Edited for Community Guidelines**

[RonnaP]

Hi Ankit,

Thank you for your message. I see that you need to upload your ID again for review. Could you please try uploading your document again following the instructions shared in this help article?

[fa55d093]

Hi,

I have so many times trying to take and upload my verification ID of Govt. Driving Licences. But I have unable to upload to my identifications Because after the completing my process that showing error 404 (N) that's why? Please suggest me If any way to try to sent it. Kindly help me.

[RonnaP]

Hi Charanraj,

Thank you for sharing your concern. Could you please try uploading your document again following the instructions shared in this help article? 

[872ebf10]

Hi, I can't apply to jobs either even after I have 120 connects and I have recently varified the identity 2 to 3 times. It's been a week already I am trying to apply to jobs but the apply button is still gray. Can someone help me?

[IvygailJ]

Hello Shidratul,

Thank you for your message. I am sorry to learn that you are still unable to submit a proposal. I checked your account and can confirm that we are still in the process of reviewing your documents. Our team will review and update your account as soon as possible. 

[saadl]

My Apply button is disabled and I can't apply no longer to new jobs 
Plz help

[IvygailJ]

Hello Laadraoui,

Upon checking, it seems that the "Apply Now" button is still disabled due to your ID Verification requirements. Your previous submission was rejected because the image of your ID card was not acceptable. Please avoid cropping, altering, or uploading a screenshot of your ID card. You may complete the ID Verification process again through this page. You can learn more here.

[337219a9]

I accpted my first contract and then was asked to be verifyed.

after I scanned my ID and did the face scan this came up.

why? How long does this process take? 

 

[IvygailJ]

Hello Dallas,

Thank you for reaching out. I checked your account and it appears that your documents are still under review. Our team will review and update your account as soon as possible. 

[337219a9]

Hi ivy,

My varification was completed.

Thank you for responding, i appreciate it!

-Dallas Johnson

[daniele_guerra]

Hi, I post because no one seems to have had this problem and Upwork support is non existant. I have to verify my ID  but the system's camera doesn't recognize the angles of my document. It literally says "we can't find the 4 corners of your document". Same happens with every other document method. How the heck am I supposed to verify my ID? 
 i've already tried other browsers and made sure i was on mobile mode (also because if not, the verification prcess can't even start).
i've already made sure of all the aspects that Mohammed wrote. 

[PradeepH]

Hi Daniele,

I am sorry to hear about the difficulty uploading your ID documents. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[46c94e63]

Hi, since I cannot get over the chatbot, I'll have to ask here.

I'm trying to verify my identity with the driving license, but it is rejected with no comments. My license meets all the requirements (all the info needed, no photo adjustments, etc.), except the address. I live in Cyprus and local licenses don't have an address line, it's only "Republic of Cyprus" written in the top right corner.

If that's the issue, how am I suppose to register on Upwork, considering that I don't have a cypriot passport, I'm just a resident here with a temporary resident ID that Upwork doesn't accept?

[RonnaP]

Hi Anna,

I’m sorry to learn you weren’t able to contact the Upwork Support Team directly or file a ticket after interacting with the chatbot. Upon checking, I see that the relevant team is currently reviewing your submitted documents manually. Kindly allow 1-3 business days for the team to review and update your account. 

[64403fa1]

Hello, I received my first job yesterday, and immediately afterwards, I was asked to verify my identity. I went through the verification process. I uploaded my drivers license. I took the selfie and smiled, and I submitted everything. I received a series of follow-up emails. 

One email I received told me to log in to complete the verification process within 3 days. I logged in and there was nothing for me to do. It has a message that say Upwork is completing a manual verification.

I received another email saying I had not been actively looking for work on Upwork and my account had been deactived. That's not true, because I had just paid for my account to be made available this past Tuesday. I had been actively looking for work every day.

The third email said my profile picture was unacceptable - to upload a new picture. I did that. I have an assignment that started yesterday. Upwork suspended my account, and I'm not getting anywhere with the email that told me to log in to complete the manual verification process. There's no option for me to do that. Please advise. 

[IvygailJ]

Hello Felicia,

Thank you for reaching out. I am sorry to learn about the trouble you faced with verifying your ID. I checked, and your documents have been accepted!  You can now see the ID Verification badge on your profile. Plus, your account is publicly visible again! Here’s a screenshot for you to check out.

I noticed you have an ongoing support ticket regarding your concern. If you need any more help, I encourage you to follow up with our team on your ticket so they can assist you further. You can easily access your ticket on this page.

[8b10a10b]

Dear Upwork Support Team,

I am writing to address an urgent issue with my account. I have been asked to verify my identity, and despite my efforts to comply with the verification process, my identity has not yet been approved.

Additionally, I have noticed that my account has been suspended. I am concerned as I have not engaged in any activity that would warrant such an action. 

Could you please investigate this matter and provide a resolution as soon as possible? I am eager to resolve these issues and continue using Upwork effectively.

Thank you for your prompt attention to this matter.

Best regards,  

Oluadeniran boluwatife Victor 

[79cde67d]

Same here, got my account suspended for no valid reason. No proper response from support team by email. Even tried to call them in the US and all you get is a voice mail. Absolutely dreadful.

[IvygailJ]

Hello Prasad,

I am sorry to hear about your account status. I checked and see that you are already in correspondence with our team on your support ticket. I would like to assure you that we have received your follow-up request, and the agent handling your case will reach out to you soon. If you need further assistance, I encourage you to follow up with our team on your ticket so that they can assist you. You can access your ticket on this page.

[79cde67d]

Our corporate account for blocked for no valid reason. Upwork says that I connected from a country that is on the list of sanctionned countries. And this is absolutely not true.

Not only I have never ever been to those countries, but I don't even use a VPN when connecting to Upwork. So this is absolutely ridiculous.

I am now unable to communicate with my freelancers and work is getting significantly delayed. I have submitted more documents for identification that I should have.

The support team by email is responding by standard pre-formatted email, thus not addressing the issues. The chat is just a chat bot. And when I try to call Upwork in the US, all i get is a voicemail. Dreadful support.

By browsing through the forum I see that I am not the only one in this case.

So what shall I do now?

Consider an alternative freelancing platform?

[spectralua]

You already know the answer.

About support: via ticket. This is singe way available. Run at circle, repeat questions until someone alive will read.