Identity Verification

[5cb59c16]

Hi Team, 

Today I got my Identity Verification tab in my settings, I have a few questions: -

Q.1) I don't have any last legal name so how are you guys gonna verify my Identity?

Q.2) In my UpWork profile, my current name is "Tushar Sharma", but legally I don't have a last name so what should I do next to get my UpWork Account Verified?

Q.3) My last name in my UpWork profile i.e. "Sharma" is used by me because it was required by UpWork account registration

Let me know your thoughts on it.

[759e32fa]

Hi Laiba,

We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyway. If there is any issue or mismatch, our team will reach out to you directly to assist you.

[33aeba79]

Actually When I Click on Verify My Identity It is Showing me Muhammad Jawad not showing my own name because of my old billing method but now i have updated my billing of my own name but Still its not updating so How can i Proceed Further 

[759e32fa]

Hi Laiba,

As I've mentioned, please still proceed with the verification as our team will provide more instructions once they see the name mismatch. Please also keep in mind that our team currently receives a number of requests so they may take 24-48 hours to reach out once you submit your ID.

[33aeba79]

In Verifying my Identity it is Showing me wrong Name I have changed my billing method and waiting 48 hours But Still it is showing me wrong name 

[38f2ef75]

Hi there, I am experiencing difficulties with the ID verification process. When I attempted to verify my identity, I noticed that the Identity Verification page is missing from my settings. After asking the support bot for assistance and clicking the "Take me to Identity Verification" link, I was directed to a page that displayed the message 'Looking for something?

[38f2ef75]

I'm wating for your response 

[812dd08c]

Hi Kinfe,

I have checked your account, and it doesn't need further verification yet. Please remember that you cannot initiate the identity verification yourself, and cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions for completing your verification. You may want to check this help article for more information. 

[4e1c906e]

I wan to purchase connect on upwork. There were some issue with my master card. I requested my colleague to attach his bank master card, So I could buy connects. One card attachement, Upwork start asking for validation. The validation form have three fields. Name, date of birth and upload photo.
The name field is disable and contian name of my colleague (i mean card holder name) not my name. Is this validation for the bank account holder? not for upwork account holder?

Is this any violation of upwork term and condition? That we can not attach someone bank card? 
I have no issue to provide my or my colleague Identity.

Please help.

[812dd08c]

Hi Shaheryar,

It violates Upwork's TOS if you're not an authorized user of the card in question. Our team will seek to validate the transaction and determine if you're authorized to use the billing method. However, It looks like you've removed the billing method you're referring to. Please check this help article to learn more about managing your billing methods best.

[4e1c906e]

Thanks for the help. I have checked help article  my case is different. I can add that billing method again. What should be my next step. Should I provide identity of Card Holder which I can? I can not add the billing method again as my profile is in review.
Will upwork block my account? and what if my colleague is aslo using his card on his upwork profile as well? Will it effect his account? 

I am new to this platform. 

[4e1c906e]

Can someone please share how to create request to customer. As I am totally blank. The chat-bot doesn't have enough information. 

Lets say, If i did something wrong, what will be the out-come?
Thanks

[luiggi_rosado]

Sorry for the delay in getting back to you, Shaheryar. If this concerns your original post, you can re-add the billing method if you wish. Note that you may need to verify the account holder's identity to be able to use it. If anything else needs to be done, or if any flags are raised on our end, the relevant team will notify you and let you know the next steps you need to take.

[ac937543]

Dear Upwork Support Team,

I am writing to follow up on my previous support ticket ID Case  [#43206025]. I have not yet received a reply, and my issue is still unresolved.

I understand that you are a busy team, but I would appreciate it if you could please provide me with an update on the status of my ticket. I am eager to get this issue resolved so that I can continue working on my Upwork projects.

Here is a summary of my issue:

" would like to discuss the identity verification process. I received an email asking me to verify my identity, so I submitted my driver's license. I see that my account ID verification has been successfully completed in my Upwork status, but I still don't see the blue verification badge on my profile.

my request already forward my issue to the relevant team so that they can allow the badge to be displayed on my profile but still haven't response yet. 

Thank you for your assistance.

Please let me know if you need any additional information.

Thank you for your time and attention to this matter.

[812dd08c]

Hi Muhammad,

I can sense the urgency of your concern, and we certainly understand so that you can continue working. However, I see several tickets have been created with the same concern. We suggest you continue coordinating with the team through a single ticket on this page so that they can assist you more efficiently.

A gentle reminder: please avoid creating several tickets or posts for the same concern so the team can assist you accordingly. We seek your patience and utmost understanding while sorting this out for you. Thank you!

[adora-arnel]

Hello, my acoount is 100% complete but there is no option of identity verification in my settings. When i can get this badge and how to resolve this issue? I also did not received an Invite for ID or Selfie verification. can you please check my account, can you tell me if i can send proposals without having ID verification. 

[759e32fa]

Hi Arnel,

Thank you for reaching out. It doesn't need further verification yet. Please remember that you cannot initiate the identity verification yourself, and cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions for completing your verification. You may want to check this help article for more information. 

[bb73ed86]

Hello everyone, I've just made an account on Upwork. I was trying to buy some connects through my Fiancé's debit card and my account is now asking for ID verification under his name. I tried uploading his ID Card but it's not is English so it didn't get approve. I tried uploading my ID card as well since it's in english and the upwork account is on my name but the platform is asking to verify it account under my fiance's name. I would like to get it verify using my id card. I tried using the chat support but it was so fustratiing and it didn't help nor connect me to any live agent. I also wasted hours on this forum trying to find a way to raise a support ticket but nothing works.

[egaruth]

Hi Wareeshah,

Thank you for reaching out to us. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[m_milazimi]

Hi, 

Could you please help me I cant verify me location because my contry Kosovo isnt in the list ?? 

[759e32fa]

Hi Marigona,

Thank you for reaching out to us. I understand your concern about the country you are trying to select not being on the list. Allow me to shed some light on this to help you out. 
 
Currently, this is by design; Kosovo is not available on the list of countries a user can select because our payment partners don't have options to process payments and disbursements in that country. We are unable to add the country to the list yet.
 
Rest assured that this concern has already been raised to our Teams, though we do not have an exact ETA or update as to when this will be added to the list; hopefully, in the near future, you will be able to as we are constantly evaluating our ability to extend our service to additional locations. As a workaround, you may choose another (whatever is near your country.)

[78960145]

Hi there,

I recently submitted documents for identity verification for my Upwork request. However, I did not pass the verification process because Upwork does not support documents issued by MonoBank. I am from Ukraine

I plan to send my Privatbank statement instead. Could you please confirm if Upwork accepts this statement as a valid document for verification?

Looking forward to your prompt response.

Thank you in advance

[759e32fa]

Hi Artem,

Thank you for reaching out to us. I can see that you opened a support ticket regarding this issue and are now being assisted by one of our agents. Please feel free to update the ticket should you have further questions or concerns.

[78960145]

Hi Annie,

Thanks for your  response

I received the answer from the support ticket.

Regards

[pradeephele]

Hi Artem,

Glad to hear that one of our support team members is already assisted you. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern.You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

[simonmu]

Hello ,
I just got my FIRST offer and accept it , sadly i got this message that i need to verify my account .... well , thats not an issue .
the issue is im from Sudan but currently living outside Sudan .
and Sudan isnt availabe in the list for verifications .

honstly idk what to do 

[812dd08c]

Hi Suliman,

Thank you for reaching out to us. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon on this page to assist.

[e1ad427d]

Hi,

I  made a profile at the Upwork following every step, but I did not receive any email for ID verification. I would like to do verification, but I do not have possibility. In the settings menu I don t have option for that. What should I do ? I am very worried that I can t work and I am invisible to the Upwork app.

Please, help me to resolve that problem.

Thank you very much

[tinker_bell3]

Hi Jelena,

It seems like you are referring to the ID verification process. Our team will reach out to you when it's time for you to complete this step and you'll be notified directly. 

[38f2ef75]

The same issue also happens to me. Please help me too.

[tinker_bell3]

Hi Kinfe,

Our team will reach out to you when it's time for you to complete this step. You will receive a notification asking you to verify so you can earn the badge.  

[e1ad427d]

Hi Joanne,

Thank you for  your answer.

Does it mean that I can send proposals and meanwhile work regularly some job on the Upwork, regardless I have not passed yet ID verification process?

Thank you

 -Jelena

[tinker_bell3]

Yes, Jelena. You can work on projects on Upwork while waiting for the ID verification. 

[e1ad427d]

Hi Joanne,

thank you for replying.

-Jelena

[8706b6b3]

I submitted my ID verification details by the due date and was approved, yet all of my proposals were withdrawn. What can I do to get the proposals reinstated or the credits returned? 

[pradeephele]

Hi Eliana,

I understand your concern. I see that you've raised a support ticket for the same concern. One of our team members will reach out to you as soon as possible. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

[6733ba71]

Hi support team,

I am currently having issues verifieing my account as the national i.d i used seems to have been rejected and in process to acquire a new National i.d card which takes months to acquire it, i saw that i can use my Tax i.d for identification, well i also had already included my Tax i.d number under the tax information

I hope my account gets verified as well because i included my Tax i.d under tax category

Thanks

[pradeephele]

Hi Ssali,

Thank you for uploading your documents. Please allow time for the team to review and update your account. I see that one of our team members has already reached you via a support ticket for the same concern. You can access your support tickets here. Please don't hesitate to follow up with them directly on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

[ee4e6612]

My name is Syed Ali Shan, and I need assistance with the verification of my account. I mistakenly added incorrect Mastercard details to my billing method. Now, whenever I attempt to verify my account, I am unable to change the name. Please kindly assist me so that I can proceed further. Thank you

[812dd08c]

Hi Syedalishan,

Thank you for reaching out to us here in the Community. I see that you've raised several tickets about your concern. I've submitted a follow-up to the relevant team for further review. Kindly expect an update on one of your tickets here and your email momentarily.

[ee4e6612]

Please .ensure my ID verfication as soon as possible.
Thanks