Hi Tushar,
If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.
Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.
If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.
Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.
If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.
Hi Shaila,
Thank you for reaching out and raising this query. Please know that we return Connects If the client cancels a project before a contract is made and If we remove a project’s post because we believe it violates our Terms of Service. Connects used for a withdrawn proposal will not be returned to your account. Feel free to check this help article to learn more about how Connects works.
Hi Yousef,
This is a good question, and thank you for bringing this up. If you don’t verify your identity within seven days of notification, we will place a hold on your account. The hold will prevent you from withdrawing earnings, submitting proposals to new jobs, accepting direct hires, or appearing in search results. Any active proposals that have been submitted will be canceled. The hold will not affect your ability to work on existing contracts, and we will be happy to remove it once you’ve verified your identity.
You may want to check this help article for more information about ID Verification.
Hi David,
I took a closer look at your account, and it doesn't need further verification yet. Please remember that you cannot initiate the identity verification yourself, and cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions for completing your verification. You may want to check this help article for more information.
Hi Muhammad,
I have checked your account, and it doesn't need further verification yet. Please remember that you cannot initiate the identity verification yourself, and cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions for completing your verification.
You may want to check this help article for more information.
Hi Zhengpei,
I see that several support tickets have been set up with your concern. Please allow our team time to further review your case and you will get an update on one of your tickets here.
A gentle reminder, please refrain from creating several tickets with the same concern so that the team can assist you accordingly and more efficiently.
Hi Craig,
I see that you're already coordinating with the team about your concern, and a couple of support tickets have been set up with it. We suggest you continue communicating with the team through a single ticket on this page so that they can assist you accordingly and more efficiently.
Hi Muhammad Danish,
I've checked your account and confirmed that it doesn't need further verification just yet. Our team will email you if further verification needs to be performed. Please check this help article to learn more about the ID Verification procedure.
Hi Mohamed,
Thank you for your message. I checked your account and noticed that you have completed a partial verification. We’ll let you know when it’s time for you to earn the "Identity Verified" badge by sending an email and showing you a notification when you log into your Upwork account.
- Pradeep
Hi
I am trying to do account verification but can't see the identity verification options in setting
Hi Deepam,
It doesn't look like you need to verify your account yet. The team will let you know if there is a need for any verification in the future. Please know that verification cannot be requested. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.
Hi Mariam,
I have checked your account, and it doesn't need further verification yet. Please remember that you cannot initiate the identity verification yourself, and cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions for completing your verification.
You may want to check this help article for more information.
Hi Gurjinder,
I can see that you're already communicating with the relevant team via a support ticket regarding the same concern and one of our team members is already assisting you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
- Pradeep
Hi Pham,
Thank you for your message. I have followed up with the team handling your account and your account will be updated shortly.
- Pradeep
Hi Katrin,
Thank you for reaching out to us. I took a closer look at your account and confirmed that it doesn't need further verification just yet. Our team will email you when it's time for you to do so. Please check this help article to learn more about how identity verification works.
Hi Ahmed,
Apologies for the delay as our support teams are currently experiencing a higher number of contacts than usual. Rest assured the team will address your concerns and questions in the ticket as soon as possible.
- Pradeep
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