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5cb59c16
Community Member

Identity Verification

Hi Team, 

 

Today I got my Identity Verification tab in my settings, I have a few questions: -

Q.1) I don't have any last legal name so how are you guys gonna verify my Identity?

Q.2) In my UpWork profile, my current name is "Tushar Sharma", but legally I don't have a last name so what should I do next to get my UpWork Account Verified?

Q.3) My last name in my UpWork profile i.e. "Sharma" is used by me because it was required by UpWork account registration

 

Let me know your thoughts on it.

ACCEPTED SOLUTION
JoanneP
Moderator
Moderator

Hi Tushar,

 

If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.

 

Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.

 

If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria. 

 

Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.

 

Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.

 

If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.

 

~ Joanne
Upwork

View solution in original post

2,344 REPLIES 2,344

Hi Pham,

 

Thank you for your message. I have followed up with the team handling your account and your account will be updated shortly.

 

- Pradeep

Upwork

How long specific maximum time limit for ID confirmation on Upwork in the regulations ? If i have completed all of the prescribed steps and have provided all of the required information. I am realy expect my ID will be verified?

Hi Pham,

 

I am pleased to inform you that your account has been restored now.

 

- Pradeep

Upwork

I still haven't seen a ID verified 

katrinmcat
Community Member

Help me, I need a badge and I remember that I made verification couple of month ago. But now can't find this tab anywhere.

Hi Katrin,

 

Thank you for reaching out to us. I took a closer look at your account and confirmed that it doesn't need further verification just yet. Our team will email you when it's time for you to do so. Please check this help article to learn more about how identity verification works.

 

~ Arjay
Upwork
b8d12875
Community Member

Hi!

 

I uploaded my ID as soon as Upwork prompted me but it keeps showing that Upwork may take 1 business day to verify it. It has been over a day now and my account is on hold. I've tried to get support from Upwork's chatbot by asking for communication with an agent. It keeps saying that an agent will email me but I haven't received any email. 

 

What am I supposed to do?

 

Regards

Hi Wereda,

 

Thank you for reaching out. It looks like our team has already reached out to you with information about why your ID could not be approved. Please check your support tickets here and don't hesitate to respond to it if you have further questions.


~ AJ
Upwork
akrender
Community Member

hi i cahnged my name nickname to the real one for id or kyc bu when i uplode files stage it show my old name i amde tickt but they not responding 

Hello Ahmed 

please allow some times to be updated. If it is not updated, submit a ticket to the support.

thank you 

Hi Ahmed,

 

Apologies for the delay as our support teams are currently experiencing a higher number of contacts than usual. Rest assured the team will address your concerns and questions in the ticket as soon as possible.

- Pradeep

Upwork
sabhareeshcheers
Community Member

Hey,

 

Can you help with this I am not able to identity verification option in my profile.

PFA screenshot

 

Thanks

Sabhareesh

**Edited for Community Guidelines**

**Edited for Community Guidelines**

Hi Sabhareesh,

The identity verification option is not displayed because you are not eligible for it.

This usually appear after you have completed your first job.

Thanks, Kashif

Hey Kashif,

 

Thanks for your response, is there any other way I can get the identity verification option since my first client is asking to verify my profile.

 

Thanks

Sabhareesh

Your client is asking for verification. You can send a complaint message to Upwork. Here is the complain link. Upwork Customer Service & Support | Upwork Help.

0cd8594b
Community Member

Good afternoon friends, I would like to ask a question, can I verify my account using a passport of Russian citizenship?

Hi Nikolay,

 

Thanks for reaching out. The documents we accept include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.


~ AJ
Upwork
2325bb52
Community Member

Hi there, 

I can't find Identity verification option in the profile settings.

What can i do for that?

Please, help me to resolve this problem.

Thanks

Kindly go to profile setting and click on identity verification

Hi Quennie,

 

You're unable to see the option because you currently are not required to complete a verification process. Once the team finds the need to verify your account, you will be notified.

~ Luiggi
Upwork
2325bb52
Community Member

Hi,

 

What is required for me to complete the verification process?

Thanks.

3f25fdcc
Community Member

Connot show payment method and perposal

27a4ce7c
Community Member

Good day,

I created a profile already 4 months ago, wrote a detailed description, uploaded a lot of complex project examples in the portfolio, no less than other freelancers, ordered a PLUS plan, sent proposals, but I do not get any interest from clients. And I noticed that similar freelancers from my country earned only those who have an identity verification badge.

  1. Would I get identity verification when I earn something?
  2. Do I need to have an identity verification badge to attract clients?
  3. What conditions are required to be eligible for identity verification?

Because without identity verification I don't see the point of using "Upwork". What haven't I done yet?

 

Sincerely,

Šarūnas

5547a9d7
Community Member

Hello. I just recently submitted an ID for the identity verification. I feel worried that it might get rejected. How long will it take to verify? I badly need to get my account verified because I have a contract with my client as of now. Please help. Thank you.

847e3a32
Community Member

Kind regards.

 

I created my Upwork account last Thursday around 12:00 AM. I submitted my driver's license as an ID document. However, since then my account has been on hold. It usually takes Upwork 1-2 business days to complete the ID verification process and provide a response. However, more than two business days have already passed (last Friday and this Monday). So I thought I should contact Upwork Customer Support. However, when I try to contact customer support by submitting a ticket the page is blank.

 

Since I could not find a way to contact customer support I am writing this post. I should have received a response from Upwork about veryfing my ID today. However, that has not been the case and I think the hold will stay for longer if I don't do something. Otherwise, I will be unable to apply or accept job offers which means Upwork would become completely useless to me.

 

I hope this issue is resolved soon.

 

Thanks for your time.

 

 

Hi Jose,

 

Apologies for the delay in responding to your post. I see that your account is already restored now. Feel free to message us if you need further assistance. 

 

- Pradeep

Upwork
8769368e
Community Member

I have had an upwork account as a client for years and have hired many resources during this time.

I had once again reached out to the forum to hire a resource and I was not able to do so as and was prompted to complete the ID verification process. I have already completed the process, yet my account shows under review. How can I expedite the process?

Hi Aqueel,

 

Apologies for the delay in getting back to you. I see that your account is verified now. Feel free to message us if you need further assistance. 

 

- Pradeep

Upwork

Hey  Pradeep H

 

its been around 3 weeks that my identity verification is under the process it always shows as Some of your services are temporarily on hold but why ? I have submit my id card as well please do it as soon as possible!

 

Khalil ahmad-

Hi Khalil,

 

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Nikola
Upwork
63872641
Community Member

Hello community. I need help ASAP!

 

I was asked to verifyy location. I have been sending different formats of my visa card in Oman and I keep getting the unverified message. Can someone please provide me with some suggestions on how to solve this as the 7 days time for verification is almost up!

Hi Yonma,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.


~ AJ
Upwork

Thank you!

72a0b033
Community Member

Hi Upwork Community, there is no menu item for verification by ID when I follow the link there is no such page either, what is the problem please help me to pass verification.

Thanks

Regard

Azhar Iqbal

Hi Azhar,

 

Thank you for reaching out. It doesn't need further verification yet. Please remember that you cannot initiate the identity verification yourself, and cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions for completing your verification. 


~ AJ
Upwork
hassanmuhammad80
Community Member

I am Muhammad Hassan, 5 days ago I have changed my name on Upwork as Muhammad Hassan Ansari by mistake. it causes id verification issues and till then I have been generating tickets and submitting my ID that has my name as Muhammad Hassan.

but when I am going to submit ID system is showing my name as Muhammad Hassan Ansari.

and now I wanted to rename my name as Muhammad Hassan.

But still do not have a solution. can any support member connect with me on live chat to resolve this issue.

Hi Muhammad,

 

I can see that you've raised a support ticket regarding your concern and one of our team members is already assisting you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

Thank you,
Pradeep

Upwork

Hi Pradeep,

I have given sufficient time to the team to provide me support about this issue. but there is still no one connect with me to resolve my issue and i am still facing the same issue.

even 10th october is the last date to verify my identity as per notice on the top of the page.

please support me about this issue.

Hi Muhammad,

 

I can see that you've raised a support ticket regarding your concern and one of our team members is already assisting you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

Thank you,
Pradeep

Upwork

Dear Pradeep,

But there is an issue. Support member on that ticket is not responding since 5 days. You can check.

Kindly ask them to respond

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