Identity Verification

[30e5ca4f]

Gov. ID was not approved, and yet it worked on a different page.

Everything shows. It´s not a pristine picture, but everything´s perfectly legible. Not sure how I could take a better picture..

Is there a place I can send it for a personal verification ? 

Thanks

[1b677604]

Thank you for the assistance, Luiggi 

[1b677604]

Hello ArjayM,

I am laying this complaint from a temporary account I created just air out my frustrating situation ( trust me I wouldn't be violating Upwork's policy if I had other means of reaching out to you) . I have failed on many attempts to get Verified despite resubmitting my government issued ID which in my country of residence ( Nigeria) is the National Identity Number card( NIN). I have been sent emails informing me on the ID verification failure even after submitting my ID card and appearing on Camera. This is highly inconveniencing as I haven't been able to apply for jobs or lay my complaint on upwork community because my account is currently suspended. Can't Upwork initiate a manual verification process this is getting really frustrating and tiring.

I received emails from Upwork support but none of them pinpointed the exact issue with my NIN ID, it is authentic and is used for verification purposes of any sort

[0378c4b7]

Hi Sir,

Good day! I received an email for Identity Verification. I tried to access the QR code and sending a text message to my phone number; however, nothing worked. It redirected me to the same page that shows the QR code and the option to send text message. Please advise. 

Thank you.

Kind regards,

-Raymart V.

[PradeepH]

Hi Raymart,

I am sorry to hear about the trouble while completing ID verification. Could you please try again after clearing Cookies and Cache on your browser? You can also try using a different browser. Feel free to message us if problems persist.

- Pradeep

[f337e769]

Hi PradeepH.

I am currently facing the same issue after getting my first offer please help.

[f337e769]

Hi Team,

I got my first offer through upwork and when I accepted it. I was prompted to verify my identity, however UpWork keeps rejecting my national ID saying they do not recognise my document even though it is a very clear picture. Please advise on how I can be helped with the verification as I currently do not have my passport or drivers license.

Regards,

Suzen

[ArjayM]

Hi Suzen,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you on this page with further assistance.

[e9bca409]

Hello LuiggiR

I seem to have issues with the identity verification. When taking the selfie it keeps showing no face detected.

[ArjayM]

Hi Victor,

I see that a support ticket was raised about your ID verification concern. One of the support team members has escalated your case to the appropriate team and responded to the ticket with updates. Please allow 24 to 48 hours; you'll get an update on this page once your case has been thoroughly reviewed.

[fa6dfbbb]

Can you please have an agent help me out with identity verification 

[af27c653]

Identity verification

I have followed the steps as indicated and it has not worked for me, please help me by generating a Ticket so that someone from support can contact me

[556c9813]

I have been trying to complete the ID verification. 

See the screenshot attached. It has been like this for very long now. Also, I have not gotten any email in this regard.
How long is this supposed to take?

Kindly Assist or Advise, Thanks.

[556c9813]

Has been like this for a long time. No feedback has been given.

[4c70a841]

Please i really need help resolving this issue, I have all my document on standby for anyone willing to assist me. I have submited my Id multiple time and i still get this yellow warning

[PradeepH]

Hi Norman,

I'm sorry to hear about the trouble you experienced while verifying your account. After reviewing your account, it seems that your previous submission was rejected. To complete your verification more efficiently, you can refer to the tips section on this help page. You can try uploading your documents again from the Settings page.

- Pradeep

[aae9eff7]

 Hey upwork team I would really appreciate it if you could help me.I am new to you and I got the rising talent batch and very quickly I got a job.I was asked to do verification and I did it twice but still not giving me any notice but why because of that I can't even talk to my client.As this is my first job I don't want to lose please help me

[LuiggiR]

Hi Hasina,

Thank you for reaching out, and I'm sorry to hear you're having trouble with the verification process. I see that the team is currently reviewing your submission manually. Please allow 1-3 days for the review to be completed. The team will let you know if there's anything else you need to do.

[aae9eff7]

Thanks for contacting me.Hope this distance will be over because I need to talk to my client asap they are telling me, there is a problem with my account, I don't want to lose the work you all understand hope it will be completed very soon.

thank you

[bc1afebc]

Hi Everyone,
Can you please let me know how to resolve this issue when I'm  going to do ID verification?

[LuiggiR]

Hi Asad,

I'm sorry you're having trouble with the verification process. Could you please share a screenshot of the error? If you haven't already, you can also try using a different browser to see if that helps. 

[alvarez_gem]

Hello Luiggi,

I've completed the verification process on my iPhone twice, and each time it indicated success. However, when I log into my account, I'm still prompted to verify my identity, and under settings, it shows that the visual verification was unsuccessful. This issue seems to be preventing me from applying for jobs with other clients.

Could you please assist me in resolving this problem? I am eager to continue applying for jobs and need this issue to be addressed promptly.

Thank you for your help.

[LuiggiR]

Hello Gem,

I'm sorry you've been having trouble with the verification process. The team recently responded to you with an update via this support ticket. Kindly refer to it for more information. 

[1e1fddaf]

Hello Luiggi, I am reaching out because I see you are a moderator and I need urgent help. I already wrote in the forum a few days ago but no one is answering me and this is very important. I have submitted my verification about 4 days ago and I am still not verified. I did all the steps and it's telling me I am under manual verification but it's been taking way too long, and I was told it would be 24-72 hours at most. I have contracts awaiting and money in my account and I cannot deposit or accept contracts. This is very stressful for me since I am losing a lot of money. Please help me with this issue as soon as possible. I would really really appreciate it. Thank you! 

[6b1d9745]

I submitted my confirmation about 3 times (I scanned both my passport and driver's license), the last time was 5 days ago, but I still haven't been confirmed. I have followed all the steps and it says that I have successfully downloaded my driver's license, I am successfully verified, but it has not yet been verified. Could you help me?

Thank you in advance,

Christina

[LuiggiR]

Hi Kris,

It appears that this is happening because your profile name isn't your full name; you've only added your last name initial. Could you please go to your Contact Info settings page and update your profile name accordingly? Once your name is updated, you can visit your Identity Verification page to resubmit a valid government-issued photo ID

[63fa28e4]

Hello, I am a Nigerian. I submitted my NIN premium card to Upwork to verify my account but it was rejected. Meanwhile presently NIN is the government means of identity verification in Nigeria.

[JoanneP]

Hi Ngwuta,

I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further.

[26187908]

Hello @JoanneP
I'm facing the same problem i cant get my id verified at all, yet i spend a whole day taking a photo of the same; my id's photo is not that clear compared to my recent photos especially the one on y profile's display. I would love to talk to an agent to resolve this please. can you create a ticket for me. Please help

[524dfbd6]

Hello, I am having the same issue. I am also a Nigerian. I submitted my NIN card thrice to Upwork to verify my account but it was rejected. Meanwhile presently NIN is the government means of identity verification in Nigeria and now my identity verification status is showing  "We've started a Manual review". Please help me out. Thank you  

[ArjayM]

Hi Fathiah,

We received a confirmation from the team that your submission is in the queue for manual review. Your ID will be reviewed within 24-48 hours. 

[84abc588]

Hello, please, I am having the same issues.

[ArjayM]

Hi Lijoka,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[63699de6]

having same issue help please

[95c30f63]

hello there! can I ask when can i have an IDENTITY VERIFICATION in my ACCOUNT? I think identity verification is important to get clients. And you told me that I am not required to have it right now, you will just email it in the future. when is that? Can I know? thank you. please help me.

[23ad8be9]

I am ready for complete the identity verification, but identity verification not edit.

Please help me for identity verification.

Thanks 

[PradeepH]

Hi Mohammad,

Thank you for your message. I am pleased to inform you that your account has been restored now. 

- Pradeep

[ace43dfa]

I am experiencing a deadlock in ID verification, my profile is 100% complete,but there is no notification in the notification or email for the next stage, in the settings menu there is no "Identity verification",What should I do....

[PradeepH · Accepted solution]

Hi Ahmad,

If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.

Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.

If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria. 

Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.

Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.

If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.

- Pradeep

[484236d6]

Hii sir my name is keshav sehgal yesterday i make a account on Upwork and it's been 24hrs my account is not verified i.e. the verified badge is not showing and i didn't get any verification mail yet also i didn't get the free connects.

[fc064433]

The review process may take up to 48 hours. If you’re asked to verify your identity, follow the link in the email you receive to begin the process. This is a secure and encrypted link that will remain active for 30 days. However, you will need to verify your identity within seven days or they will put a hold on your account.