Identity Verification

[#1]

Hey. After getting my first job, I can't apply for any job! The "Apply now" button is disabled. I have 28 connects.
Also my public profile saying: "Profile no longer available".

[#2]

Hello Md Mazharul,

I am sorry to hear that you are encountering an issue with verifying your identity. If you are seeing the same page as the one on your desktop, it's because of the settings of the mobile browser. I recommend that you set it to mobile view. If the issue persists even after doing so, kindly contact our customer support team with a video clip replicating the issue.

[#3]

Dear Upwork Support Team,

I hope this message finds you well. I am writing to seek assistance concerning the issue of my identity verification. 
For verification, I provided the National Idenitity Number slip as requested and snapped as directed. The four sides of the slip was visible, yet the system kept asking for it. 
It was snapped in broad daylight and with a dark background as requested but was still denied, stating that the document was unrecognised. 
I am unable to work or do anything on this platform as a result and seek your timely intervention in resolving this issue. Any guidance, or support you provide will be greaty appreciated. 
Thank you for your detailed attention to this issue. I look forward to your prompt response and assistance. 

Warm regards,
Joy Okechukwu. 

[#4]

Hi Joy,

Can you please try again after clearing your cache and cookies or using a different browser? You may also try using incognito mode. If the issue persists, please let us know.

[#5]

" Action required: Verify your identity to resume activity on Upwork. Get started. "  I am getting this error and when i click on this then the next page open and i says

"We'll be right back

Really sorry about this, but this page is offline right now.
Check back later.

To check the status of Upwork's platform, visit our Status Site

Error 500 (N)

Trace ID: 8cbee810cbdb032f-AMD "

Can Anyone Help?

[#6]

I have already checked it with multiple browser and at different time and location but it doesn't help

[#7]

Hello Harshit,

I am sorry to learn about the difficulties you went through when trying to compete the verification process. I've forwarded your report to our assigned team, and they will reach out to you directly to assist. You should be able to find a notification about your ticket in your inbox and view our team's message from there. Replying to the email will also reach our team so they can assist you further.

[#8]

Hi,
I couldn't understand the technical error issue, but right now I thought
it's some software problem, It would be showing the technician of
software related problems.

Thks

[#9]

I am trying to complete identity verification and I tried both QR code and url from my sms message to my phone. The page that url linked to is down and I can't complete the identity verification. Please help.
P.S.Ko

[#10]

Hello,

Thank you for contacting me, It should be very wrong to you but try your
level best, it should be something that was going wrong from you. After
that ask the Upwork support team.

Thanks

[#11]

Hello,

• I have double nationality, I am both a citizen from Costa Rica and France.
• I have registered with Upwork as Costa Rican.
• I am having issues with my Identity Verification process, because my old Costa Rica passport has expired and I do not presently have a new one.
• Nevertheless, I do have a valid biometric French passport, which could certainly serve for the required Identity Verification purposes, yet I would need to edit my nationality in my profile.
• I have attempted to create a new support ticket (here: https://support.upwork.com/hc/en-us/requests/new ) but to my dismay, it seems impossible to create a new one, or to receive assistance from a human being.
• The chatbot (which would seem like the only contact option presently existing?) responded that I could change my nationality in the Contact Info section of my Profile Settings. Nevertheless, I have found this to be untrue, as seemingly the only things I can change there are: name, email, time zone, location. There is no visible option to change my nationality.

It has been quite frustrating to have been completely unable to reach an actual human being in Upwork's Help Center. I have no idea then, how to reach an Upwork Support Agent.

QUESTION:
Can  anyone please advise, how to open a new Support Ticket to contact an Upwork human being Agent, to resolve this issue?

**Edited for community guidelines**

THANK YOU IMMENSELY FOR YOUR HELP, MY FELLOW HUMANS !!!

[#12]

You do not edit nationality, you edit your residence, and if you change it over to  France you will also have to prove your residence there, using French shreds of evidence. 

[#13]

Hi Daniel Henry,

To complete the ID verification process, you will need to take a picture of your government-issued ID in order to verify your identity. The acceptable forms of ID vary by country and will be listed on the form.

• This ID must include your picture, signature, name, date of birth, and address, with the exception of passports, which don't need your address
• The documents we accept include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.

In your Upwork account, it doesn't require that you enter information about your nationality. The ID verification process is intended to confirm that profiles are real and help protect the reputation of all clients. It also helps protect you from dealing with scammers. To find more information about the verification process, please check out this helpful article. 

[#14]

Dear Joanne,

I immensely appreciate your kind and thorough response!

I have now successfully submitted my document (and selfie), and the system now reports it has started a manual review.

Thank you!

[#15]

Hey, I got the same issue, I submitted the driver's license multiple times but It was not verifying. How can I bid on the job?
Could you pls help with the verifying process?

[#16]

Hi Ghost,

Thank you for sharing your concern. I can confirm that your submitted documents are already under manual review. Please allow 1-3 business days for the team to review and update your account. 

[#17]

Hi, 

I can't receive SMS messages and keeps displaying the message: 'You have exceeded the max number of texts that we can send.' Even when I scan the QR code, it still shows the same page on my mobile phone.

I've tried switching browsers and clearing cookies, but nothing has worked. I'm stuck in the support conversation with the chatbot. Please help me. Thank you.

[#18]

Hi YuHung,

I’m sorry to learn about your experience interacting with our chatbot. I have shared your concern with our support team to check this further. One of our agents will reach out to you on this ticket to assist accordingly. 

[#19]

I can't apply to jobs/send proposals because of this pop up notification on my account that reads:

'Action required: Verify your identity to resume activity on Upwork. Get started >'

Another thing to note is that I haven't log into my account for about 2 years. But I successfully logged in 24 hours ago and I had no issues logging in. But the account is not functioning as it should. So I am in need assistance. Please any help/advice would be really appreciated. 

Thank you!

[#20]

Click on Get started and follow the steps to verify your identity. You won't be able to apply to jobs until this is done and approved.

[#21]

Thank you Sophia. Unfortunately, everytime I click 'get started' I get an error message. See image below:
And when I click "See public view" on my profile. I get another error message as well. Please see second image below:

[#22]

Hi Uzochukwu,

Thank you for your message. I checked and see that if you are experiencing this error, this means you are required to complete a verification process. You can visit your Identity Verification settings page and follow the steps provided. Once completed, your account will be resumed, and your profile will become available within 24 hours. If the issue persists, let us know so we can help you further.

[#23]

Thank you Ronna for your response. Like I said in my other reply to Sophia, everytime I click 'get started' I get an error message. And when I click on ""See public view" on my profile I also get another error message. At this point, I am not sure what exactly I can do. It makes me want to conlclude that my account has other issues that needs to be solved. Please any futher advice would be very much appreciated.

[#24]

Hi Today again i have verified my id. still not approved. before one time it has been rejected. But why it is rejecting i don't know. Could you please help me. I have fuilfill all criteria.  

[#25]

Hi Rafiqul,

Thank you for your message. I checked and see that your account has been verified. Please try to reload your page or log out then log back in. Let us know if you need further assistance. 

[#26]

Please resolve my issue !!
I am not able to submit proposals as it says "you can't submit a proposal because your account is suspended.".
However, when I submitted an appeal to unsuspend my account they responded that my account is not suspended. Please resolve my issue.
I'm not getting a proper support on this. I've been only asked to clear cache & cookies & I've tried it several times but doesn't work. Also, the same issue persists on mobile app. There must be a technical issue then. Please investigate this matter.