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241bf01e
Community Member

Identity Verification

I have been trying to verify my identity for 4 days now and every day i get the following error. Even though the documents I upload are the necessary documents. 

"We're unable to process your ID at this time. You may be able to add your ID again later." 

Can somebody help me with this?

1 REPLY 1
ArjayM
Moderator
Moderator

Hi Emir,

 

I see that the team has sent you an email notification with more information about the status of your ID verification and further assistance in resolving the issue. Feel free to coordinate by responding to the email and the support ticket linked to your case will reopen.

 

~ Arjay
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