Issue on getting paid (invalid data date_of_birth)

[sammytran]

Hi Upwork team,

I recently tried to withdraw my payment from Upwork and have already set up a payment method with my local bank account. I believe that my bank details are correct as I have already double-checked. However, when I tried to "Get Paid", the transaction always failed and redirected back to Upwork. The reason was invalid data in the field date_of_birth which I cannot find it anywhere to modify.

Now I'm unable to withdraw my funds. I hope to get support on this matter.

Best regards!

[759e32fa]

Hi Trung,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.