January 2023 Difficulty opening Upwork Time Tracker on MAC OS

[r_semansky]

Since Jaunary 24th, I had not been able to install he Upwork Time Tracker on my Mac OS Monterrey. 

First, I can download the app and install it in the applications folder.

The downside, when I click on the installed App to open it, it winds up in a endless loop, never opening.

I know that there are issues since the Time Tracker App is not an Apple store app.

Has anyone else been abe to resolve this issue?

Rafael

[r_semansky]

ADDITION INFORMATION.

I  did the following:

1) I openened the filewall.

2) I allowed the App to have access to my camera

3) I deleted all previous versions.

4) I restarted my computer.

SAME problem.

[AndreaG]

Hi Rafael,

Could you please confirm if you've tried opening the app from the icon again after that loading message you sent a screenshot of disappears?

[r_semansky]

Hi Andrea,

The loading message never disappears. If I force quit it the Upwork Time Keeper App and then try again, I get the same message about loading. Thanks for asking.

[ArjayM · Accepted solution]

Hi Rafael,

I can see that you've been communicating with the appropriate team regarding your concern and support tickets have been set up as well. We highly suggest you continue doing that through a single ticket on this page so that the team can assist you accordingly and more efficiently.

[45ca5e17]

Thanks for the help.