Feb 9, 2023 10:59:48 PM Edited Jan 26, 2024 10:13:04 AM by Andrea G
I have forgotten my Upwork account password and also haven't access to Gmail account associated with it. Please resolve my issue by providing access to my account.
Here is link
Feb 27, 2023 10:41:57 PM by Jay Anne Cyril M
Hi,
I have issue right now where I forgot my security question before. And now that I remember it, it says that I reached the limit. And right now, I can't even change it because I don't have password ( I used google account to sign up ). When I am filling up the form, I can't even put the answer to any of those questions because I don't have access to settings, I wasn't able to fill that up before. What should I do? I badly need to access the settings.
Feb 27, 2023 11:30:25 PM by Faisal M
Hello J M,
Please check the link- https://support.upwork.com/hc/en-us/articles/211067518-Forgot-Password-or-Security-Answer
I hope you'll solve your issue.
Feb 28, 2023 06:10:17 AM by Annie Jane B
Hi J M,
Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
May 31, 2023 06:07:22 PM by S L
I don't remember the email and password for a profile I created. Is there another way to identify my account via my phone number, etc.?
Jun 1, 2023 12:21:44 PM by S L
Thank you very much for your reply! I look forward to hearing from an agent soon. Do you know the typical time frame? I'd like to get this resolved sooner rather than later so I may begin utilizing my account. Thank you.
Jun 1, 2023 03:21:46 PM by Arjay M
Hi There,
I certainly understand how you want this issue with your account resolved immediately. Please allow our team time 24-48 hours to further review your case and you will get an update on that ticket once done.
Jun 1, 2023 10:38:05 AM by S L
I don't remember the email and password for the original profile I created. Is there another way to identify and access my account via my phone number, etc.? Thank you in advance for your assistance.
Aug 31, 2023 06:15:52 PM by Ahmed H
Hi my account have issue I know my password but forgot my Security Question can I get some help please
Aug 31, 2023 07:16:28 PM by Joanne P
Hi Ahmed,
If you have forgotten your security question, please follow the steps provided in this help article to reset it.
Aug 31, 2023 11:23:25 PM by Pradeep H
Hi Ahmed,
Thank you for your message. You need to click 'Proceed' on the page shared in this screenshot to submit information so that we can assist you further with resetting your security answer.
- Pradeep
Sep 7, 2023 11:37:39 AM by Francisco B
Hi Upwork, it's been really hard to contact customer support from Upwork customer service.
I've tried asking for a request forgot password more than 10 times but never receive anything in my email. I've been looking up at the spam, trash, and inbox mail but still, there's nothing.
I tried contacting the support on the chatbox, but it seems like the robot doesn't help anything too. Since I cannot use my main account, I created a second account only to type this issue. Could you give any suggestions according to this issue? Thank you.
Thanks!
Francisco
Sep 7, 2023 01:30:20 PM by Arjay M
Hi Francisco,
Thank you for reaching out, and I'm sorry if you're having difficulties contacting our support team for assistance. However, It looks like this one is a newly created account. Could you please click on my name and send me a PM with the email address associated with the account you need assistance with? I'll take a closer look and assist you accordingly. Looking forward to your message.
Sep 23, 2023 02:16:07 PM by Reiyn M
I am a newbie freelancer, and I am trying to update my information but my problem is I forgot my security question answer, tried the forget my security questions but it says my password is incorrect. tried a password change but I don't have any transaction made yet and when I leave it blank it will say answer needed questions. Please help me. Thank you
Sep 23, 2023 03:06:55 PM by Luiggi R
Hi Reiyn,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Oct 6, 2023 05:27:09 AM Edited Jan 26, 2024 10:22:47 AM by Andrea G
**Edited for Community Guidelines**
Oct 6, 2023 06:43:56 AM by Luiggi R
Hi Hetavi,
Can you please click on my name and send me a private message with more information about the account you need assistance with?
Nov 3, 2023 04:54:57 PM by Steve O
I am able to log into my account using my google account. However, when I try to enter the same password stored in google password manager in settings it does not recognize it. When I click forgot password, I get an email with update password button. When I click this button it comes up with the following error message:
Upwork could not locate the information needed to recover your password. Please try again.
I would ultimately like to change my password because I was notified by Upwork that my account was accessed in Los Angels and I am not located there.
Feb 12, 2024 03:30:02 AM by Souhir A
Please I have problem with my account I forget the secret response and I don't have password because I logged with my Gmail account. The form of reset security settings is not submitted what can I do
Feb 12, 2024 04:33:35 AM by Luiggi R
Hi Souhir,
I see that you've recently raised a support ticket regarding your concern. As soon as the next available agent gets your ticket in their queue, they'll contact you to assist you further.