My Account Seems Broken

[kprice777]

In the last six months, I have received zero proposals, which is very strange.  Today, an old client would like to propose a new contract and I find:

1. Client cannot propose a contract to me
2. I cannot propose a contract to anyone
3. My profile does not show on searches
4. I can't apply to any job (Apply button is greyed out)

I am a top-rated plus freelancer with over 100 successful projects completed and have been regularly using the platform to service ongoing contracts. Why is my account in this state and how can it be fixed?  

[AndreaG]

Hi Kevin,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.