Need help with ID verification

[244f90c8]

Hello!

I'd just gotten an email about 'profile polishing time' and assumed that meant my ID was verified, but the app still said I needed to verify my identity.

What I need clarification on is that if this (see attachment) means my ID is still in the verification process or my ID has been rejected; and if it was rejected, why? 

Thanks for taking the time to read through this. Am hoping for a response soon as I am excited to start earning more for myself.

Cheers! 

[244f90c8]

This is my second post of this issue, I do hope to get a response soon. 

[PradeepH]

Hi Theresa,

I am sorry to hear about the confusion regarding ID verification. I checked your account and can confirm your ID verification is not complete.

I followed up with the team handling your verification and was informed that your previous submission was rejected due to an unacceptable document. Please try uploading the documents again and make sure you upload a clear image of both sides of your ID documents. You can refer to this help page for the list of acceptable documents.

- Pradeep