Need more information status stuck

[80428eac]

Hi, I have a ticket generated with Upwork team. 46688143

It's been a month my account is restricted and the processing for the case is slow, can anyone from the community forward my message to relevant team. So I can get the response.

Thanks

[ArjayM]

Hi Jehanzaib,

I'm sorry if you still haven't received any updates on the status of your support ticket. I've contacted the team handling the case and submitted a follow-up. They'll surely look into your case, and one of the team members will reach out on this page with more information and further assistance once your case is thoroughly reviewed.

We appreciate your patience and understanding while we sort this out for you.

[80428eac]

Hi Arjay, Thanks. 

But still no one is replying on my ticket, days passing. It's going to be a month now and this ticket is open.

I'm confused what's going on.