No way to reach a support agent to unlock a suspended account

[36301e5c]

I am a client on upwork and has spent thousands of $ here. My account was recently suspended due to a failed charge. I have then immediately updated my billing method and paid all outstanding balance but nothing happened. I tried to find support but there's no way to talk to a human customer support agent. 

There's no way upwork thinks all issues can be resolved by simply directing clients to FAQs is there? Someone can help me please?

[alyssacarr]

Hi Helen,

We apologize for the inconvenience this has caused you. We understand how frustrating it can be when something like this happens. I converted your post into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you here.