Payment Method Inactive !

[2e750978]

Hello ! It's been five days since i added payment method to local bank. But it's still inactiave. No Response or Verification email from upwork.Can you please tell me how long it will take to active ?

[luiggi_rosado]

Hi Hanzla,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[adf43227]

Hello sir. There is no response on ticket room i means the room of conversation.

[pradeephele]

Hi Hanzla,

I understand how important this is for you. Please note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

[9e0e6848]

Same here. My financial account got suspended and I've got some funds for a job yet to be done in there. The client is asking for a refund and just for me to log in after few days of the account getting suspended I couldn't.my account was closed and  It asked me to contact support if I'll like to reopen it. I did contact the support and the bot have been unhelpful 

[759e32fa]

Hi there,

Thank you for reaching out to us. It looks like you still haven't filled in the W-8BEN form found in the Tax Information section of your settings. The Form W-8BEN is a form used to confirm you’re not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings. Without completing this form, you will not be able to withdraw your funds.

[grewal_h]

Hi

I am having an agency account from last 4 years. I am using the same bank account since then and never had any problem with the withdrawals.

I just checked the my bank account information is inactive and I am not able to withdraw my earnings to my bank account. When I tried to update the account it says you already have that account setup. 

Can you please help ASAP as i am not able to withdraw my earnings and its effecting my working alot.

Regards

Harman

[812dd08c]

Hi Harmandeep Singh,

I took a closer look at your agency's financial account and confirmed that you've made all necessary changes, then successfully withdrew funds. Looks like you're all set! Let us know if you need further assistance.

[mohamedimbabi]

Hello,

         I am adding a withdrawal method, but I get this note to wait 3 days.

I do not know why?

What should I do?

Thanks,

[812dd08c]

Hi Mohamed,

For security reasons, your newly added payment method must undergo a three-day security period. Your new payment method will be active and ready for use afterward.

[23ali]

I have added my payment method 5 days ago, still its inactive, also I have filled relevant Tax forms and other information.

this is my second post,

No response from upwork.

its too much frustrating.

[luiggi_rosado]

Hi Ali,

I'm sorry for the delay in getting back to you. I've informed the team of your concern and your payment method should now be active. They've also followed up with you via your support ticket with them.

[772ba8ad]

I am a student freelancer, so I'm unable to fill out the tax information since I don't have a tax ID. What should I do?

[812dd08c]

Hi Lim,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you on this page with more information and further assistance in completing your Tax Information.

[3b12e1de]

Hello, Upwork community,

Help me with an issue, please.

I added the Payoneer payment method 8 day ago. My payoneer card is now marked as 'inactive' in the 'Get Paid' section. 

[pradeephele]

Hi Shams,

I see that your payment method is already approved. Please complete the Tax Information page to activate your payment method.

- Pradeep

[3b12e1de]

I can not complete form W-8BEN or W-8BEN-E .Becouse i have not a tax identification.I want Upwork withhold up 30% of my earnings.

[luiggi_rosado]

Hi Shams,

This is the number that your country uses for collecting your tax information and may have a different name, such as PAN in India, for example. Some countries may use a National ID number. You may be able to find information about your country’s TIN here. If you have questions about your number, you will need to consult a tax advisor in your country or contact your local tax authority.

[3b12e1de]

I understand what you say.But I don't  want to complete tax information.

I agree that upwork  will own 30% of money.

Is not it possible? 

[812dd08c]

Hi Shams,

Unfortunately, you will not be able to withdraw your earnings from Upwork until you complete the form. We will be required to withhold up to 30% of your future earnings on Upwork and send them to the IRS if you fail to complete the form. We cannot provide refunds on the withheld funds submitted to the IRS, even if the forms are later completed.

[3b12e1de]

Hi.Can I work on upwork if I don't complete tax information?
And will I get my money if I complete tax information later (after one year)?

[luiggi_rosado]

Shams, my colleagues shared more information about this here with you. To answer your questions, you won't be able to withdraw your funds if you don't complete your tax information, but this won't prevent you from working with clients. Is there any reason why you can't complete it at this time?

[3b12e1de]

Yes there are several reasons why I can't complete tax information at this time. 

[6280c79b]

Greetings! This is Ayesha, and I hope you all are doing great. Since it is my begining of the journey as a freelancer, I'm still learning and don't know usual formalities much. So, it came across my understanding while setting up the "get paid" option that I needed to have my "verified name" same as my bank account name. Since my name is pretty big (Ayesha Afrin Amina Anika), I've always introduced myself with my first two names, instead of four; and I did the same thing while setting up my account in upwork. Even though I tried changing my name into my full fledged one, but it appears that the "verified name" won't change along side my profile name. 

Is there someone who can assist me with this partcular problem? Thank you!

[aa15fbb3]

I'm glad you found the suggestions helpful. Remember, persistence and clear communication are key when dealing with support teams. If you continue to experience difficulties, don't hesitate to escalate the issue or seek additional assistance through Upwork's channels. I hope your situation gets resolved promptly, and you can smoothly proceed with your freelancing activities. If you have any more questions or need further advice, feel free to ask.

[812dd08c]

Ayesha Afrin,

Thank you for reaching out and I'm sorry for now being able to get back to you sooner on this query. However, I can confirm that name on your account has been verified. You can now proceed to complete the W-8BEN form found in the Tax Information section of your settings to activate your payment method. 

The Form W-8BEN is a form used to confirm you’re not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings. Without completing this form, you will not be able to withdraw your funds. Let us know if you need further assistance; we'll look further into that for you.

[c5d9fb77]

Completed Taxpayer Adress,Identification and Tax Number

[6280c79b]

Hello Arjay,

Greetings. Thank you very much for all the clarification. Actually, I'm an undergraduate from Bangladesh; thus, I don't pay any tax nor do I have a TIN number of my own. May I please know what to do in this circumstances? TIA.

[f0830467]

After i set my payment method and 3 days of security have passed the method is still inacive and there is a message in the top of the page  `You have no active withdrawal methods. Please add a new method `

[luiggi_rosado]

Hi Mohamed,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[f0830467]

Thanks Luiggi

[99946449]

Hello, I live in Turkiye and I do not have a TIN number. What should I do to complete tax information page so I can withdraw my earnings?

[812dd08c]

Hi Andy,

I took a closer look at your Tax Information and confirmed that all forms have been completed. Your payment method will be active and ready for use in three days. 

[99946449]

This is great thank you.

[2e29e831]

Hi team,

I have a problem when I add a withdrawal method, but it shows "Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account."

I also received an email about the payment method added to the Financial Account "Huy Nguyen Lotus" (my incorrect name). But I already requested to change my name in my Upwork profile to Huy Nguyen, it shows correctly on my profile, and in the contact info.

Can you help me check it and let me know, how I can change my name in the Financial Account (Huy Nguyen Lotus to Huy Nguyen)? By the way, the full name in my bank account is "NGUYEN HAI HUY" (in Vietnamese order: surname-middle name-first name), do I need to update the full name in my Upwork account to it, is "Huy Nguyen" ok?

Thank you for your support. Looking forward to your response.

[759e32fa]

Hi Huy,

Thanks for reaching out. I checked your account and can confirm that the name mismatch has already been resolved. However, your payment method is not yet active as you still need to fill in your tax information on this page.

[haitham_said]

I added a Payment method since 4 days but it still inactive.

"Direct to Local Bank (EGP) - Account ending in 0140"

My account was verfied, tax information completed.

What is the problem?

[759e32fa]

Hi Haitham,

Thank you for reaching out to us. I can see that you already opened a support ticket regarding this issue. Please allow our team 24-28 hours to respond to your request. Feel free to also update the ticket should you have further questions or concerns.