The beneficiary name is mismatched

[c3ca1bf0]

Hello, today, I am trying to add paypal as an additional payment method.

My full name on paypal account is Cong Dinh, which is the same on upwork account.

But upwork says:

Payment method verification in progress

Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account.

But I noticed that the verified name on contracts and invoices is Ding Cong. Is this the reason?

If so, this should not be a big deal!

Can you help me add paypal quickly?

Best regards.

[ArjayM]

Hi Farzana,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon with more information and to assist you further with the ID verification process.

[69ceead3]

Dear Upwork Support,

I'm writing to request assistance with a beneficiary name mismatch preventing my recent withdrawal.

My full legal name, as reflected on my bank card, is Alix Gaia Wiesser. However, my Upwork profile name is simply Alix Wiesser. I believe this slight difference might be causing the withdrawal rejection.

I kindly request your urgent attention to this matter. Could you please help me update my beneficiary name on Upwork to match my full legal name, Alix Gaia Wiesser? This would allow me to successfully withdraw my earnings.

Thank you for your prompt assistance in resolving this issue.

Sincerely,

Alix Wiesser

[LuiggiR]

Hi Alix,

Thanks for reaching out. We've escalated this to the relevant team and can confirm that your beneficiary name has been successfully verified. Your payment method will now undergo security verification and become active within three days.

[bc7b0c60]

Hi,

I have added multiple payment methods that all match my name but I am still getting this message on all of them "The beneficiary name is mismatched". Please do a manual review so I can start receiving payments. Thanks!

[PradeepH]

Hi Shad,

Thank you for your message. I checked your account and can confirm that your payment method is already accepted. You need to complete a 3 day security period before you use the payment method for fund withdrawal. 

- Pradeep

[34c96807]

Hello, I added a new bank account for me to receive my money from upwork. The account is my company's bank account, so the name is not the same as my name of freelancer on upwork. I got the email to send a document that proved that I was one of the owners of the company, I replied the email with said document, and it's been more than 4 business days (I've sent the email last wednesday evening), and still the bank account wasn't approved. Can someone help?

[PradeepH]

Hi Ricardo,

Apologies for the delay in responding to your post. I checked the payment method you are referring to and it appears that the team has already accepted it. If you have any other questions or concerns, please don't hesitate to reach out. We're here to help!

- Pradeep

[0132205e]

Hi,

I have added a bank and it match my name but I am still getting this message on all of them "The beneficiary name is mismatched". Please do a manual review so I can start receiving payments. Thanks! I can provide a bank statement to prove that it is mine.

[ArjayM]

Hi Valerie Anne,

I've contacted the team handling the review, and they confirmed that the name mismatch has been cleared. Your new payment method is now active and ready for use. Thank you for reaching out!

[0edbad29]

Greetings everyone

I have been on this platform and have completed one job successfully. But I cannot get paid as the my withdrawal method says it is inactive. I have no mismatch of name and the credentials put by me are correct. I have also tried removing and re-adding the details but this issue persists. It has been more than a month. the payment method is to a local bank. I would appreciate if someone helps. 

[PradeepH]

Hi Muhammad,

Apologies for the delay in responding to your post. I checked your account and it appears that your payment method is already active now.  If you have any further questions or need assistance, please don't hesitate to reach out. We're here to support you every step of the way.

- Pradeep

[c612bb33]

Today I tried to buy some connects using my brother's card who lives in Canada and I live in Bangladesh. His card was not approved and my account is on hold as well. 
What just happened? Should I be worried? And I need to buy connects as well. Please let me know how it can be fixed. 
note: 1. I accidentally clicked on save the card details. (was it the mistake) 
2. my name and my brother's name are different, is this the problem? 
Another problem, at first my name was Studio Catfish, as it was my dummy ID I had experimentally opened and also got a job. Then I changed my name and verified every data. But still, I am addressed "studio" in the emails from Upwork and my payment method is not verified because my ID name is still considered as "studio catfish" which doesn't match with my real name. 
please solve these problems.. 

[230a5f40]

Dear Upwork Team,

I trust this message finds you well?

I tried to add a payment method to my upwork and it's saying the name on my profile and the bank name mismatched, which have checked but couldn't find any difference. 

Pls help me fix this issue as soon as possible. 

Best regards,

Temitope.

@upwork

[NikolaS]

Hi Temitope, 

checked and it seems that you are already in correspondence with our team on your support ticket. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.

[230a5f40]

Thanks moderator Nikolas..

I will appreciate a prompt response.

[82cd642e]

Hey Nikola,

Not to jump in here but I'm having a similar issue with my names being mismatched.  When I originally came to your site I logged in with my g-mail and now my account name doesn't match my actual name.  I've since changed my contact info and profile to my legal name.  If you're able to do this on your end that would be great.  If there's something I need to do please let me know.  Govt ID is already uploaded. 

Thank you,

-Derek S.

[7a3f74e6]

The beneficiary name is mismatched

Hello, Upwork says:

Payment method verification in progress

Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account.

I did the verification ID verification and it was successful. please work on my account, and please re-edify your terms let the minimum withdrawal from Upwork be $50, not $100 as your system proposes. Trace my @$25, it just disappeared from my Upwork account and my money is now less. Trace my connects as well.

I will be waiting for your quick response.

[JoanneP]

Hi Simile Loyce,

We checked with our verification team, who confirmed that the name mismatch was resolved. You may log back into your account and check. 

[brandslick]

Hi, my Profile name and beneficiary (bank Account) name are the same.  But Upwork notifying me

Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account.

How can I solve this issue?

and I trying to contact UpWork support via chat. is it like a bot and not getting a proper answer? how can I open support tickets?

[PradeepH]

Hi Amila,

I am sorry to hear about your payment method and trouble reaching our support team. I checked your account and I am pleased to inform you that your payment method is accepted now. If you have any further questions or concerns, please don't hesitate to reach out to us. We're here to assist you and provide clarification whenever needed.

- Pradeep

[70ca53ab]

My name on my Upwork account is different from the name on my PayPal account, and I am unable to change my name on PayPal. Is there any way Upwork will accept my PayPal account without requiring a name change? 

[LuiggiR]

Hi Hadil,

I see that you've recently raised a support ticket regarding your concern. As soon as the next available agent gets your ticket in their queue, they'll contact you to assist you further.

[5f4839f3]

Hi, I've been struggling with this issues for days. I changed my nick name to real name and already passed identity verification.

But when  I was gonna withdraw money. It says "payment method verification in process. Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account".

My name is Shang Lei(尚磊)，in other countries we would use Lei Shang(磊尚), is that the reason caused mismatch? What shall I do to solve this?

[JoanneP]

Hi Lei,

We checked with our verification team, and they have confirmed that the mismatch has been resolved. You may log in to your account to check. 

[640f0081]

Hello JoanneP,

I added a payment method on may 9th and I am still notified that my payment method has been deactivated due name mismatch meanwhile the name on my payment method is same as the name on my verified Upwork name. I need your assistance on this.

[LuiggiR]

Hi Samuel,

It appears that you deleted the payment method from your account. Could you please add it again? Let us know if you get the error after adding it and we'll gladly assist you further. 

[640f0081]

Hello LuiggR,

No I didn't delete it, it is still there, here is a picture proof

[LuiggiR]

Thanks for clarifying, Samuel. We've escalated this to the relevant team and can confirm that your beneficiary name has been successfully verified. You should be able to start using your payment method.

[640f0081]

Thank you for your assistance 

[2933912a]

When i added my payment method a yellow warning saying "payment method failed because beneficiary name and upwork profile don't match" i read thr verification progress takes about 48 hours so i waited then the yellow warning became a red warning saying "failed" I'm sure the beneficiary name and the upwork profile do match

Upwork team please help me fix this issue and if there's anything I'm doing wrong please let me know!

[LuiggiR]

Hi Ashraf,

I'm sorry if that caused any confusion. I see you deleted the payment method in question; would you mind adding it again? Even if you get the error, the relevant team will review its beneficiary name to confirm it matches your verified name on Upwork. You can also contact us again, and we'll gladly escalate that to ensure that your payment method is verified.

[2933912a]

Hi Luiggi,

Thanks for your quick support but i haven't deleted the payment method actually. The error is still there and j attached a screenshot just to make things clear

**Edited for Community Guidelines**

[ArjayM]

Hi Ashraf,

Arjay here stepping in for Luiggi. I took a closer look at your account and confirmed that the name mismatch has been cleared. Your new payment method is now active and ready for use.

[2933912a]

the issue still persists, i even tried switching up devices to see if one of the devices was glitching but the issue is still there, should i try removing and re-adding the payment method (Note: i tried doing that 2 times before submitting this problem)