🐈
» Forums » Support » Re: Payment rejected
Page options
Johndale Grace's avatar
Johndale Grace M Community Member

Payment Rejected

Hi, my payments have been rejected three times now and returned to my upwork account. I'm using direct to a local bank and I'm on Unionbank. As far as I know, I gave all the correct details. I'm trying to create a ticket but the "get support" option is not really getting me the support I need.  What should I do?

15 REPLIES 15
Goran's avatar
Goran V Retired Team Member

 Hi Johndale,

 

One of our team members will reach out to you via ticket as soon as possible and will assist you further with your withdrawal. Thank you.

~ Goran
Upwork
Johndale Grace's avatar
Johndale Grace M Community Member

Great, thank you very much! I hope we can resolve this soon as the holidays are coming and I need to have my money.

Mbengue's avatar
Mbengue A Community Member

Hi guys, 

 

I have the same issue, my payment was rejected and returned to Upwork, my payment method was disabled too.

I didn't change anything, I use the same bank account for all the transfers that I did since the start.

Can you help please ? It's pretty urgent.


Thank you.

Alex Shamsu's avatar
Alex Shamsu G Community Member

Upwork told me a payment to my local bank account was rejected, but when I ask the bank, they say they have no record of the transaction. I have then added another account and tried again. Same result: payment rejected. I've contacted my bank again and they said I should contact upwork.
Can someone open a ticket for me? Why getting someone to talk to here is this hard?????

 

Bojan's avatar
Bojan S Community Manager

Hi Gnakadja,

 

I’m sorry to hear about the inconvenience this caused. It looks like you’re communicating with our team regarding this case on your existing ticket. If you have any additional details from the bank or questions please post them on that ticket for further assistance.

 

Thank you for your patience!

~ Bojan
Upwork
Alex Shamsu's avatar
Alex Shamsu G Community Member

The ticket is closed, so I don't see how I can ask question there. It's been 8hour now. I'm seeking help. you guys will tell me the same thing about a ticket opened and then disapear.

I can't reply there because the ticket is closed. 2 weeks that I've been having this same payment rejected issue.

 

Joanne's avatar
Joanne P Retired Team Member

HI Gnakadja,

 

I checked, and it looks like you have already submitted another ticket to our team. Please allow them time to review the issue and get back to you directly on the same ticket to assist further. 

~ Joanne
Upwork
Alex Shamsu's avatar
Alex Shamsu G Community Member

Okay, Can you please check when was that submitted? Am I not able to see the ticket you are talking about

Joanne's avatar
Joanne P Retired Team Member

Hi Gnakadja,

 

I can see that you have submitted the ticket today. You should be able to access it from here

~ Joanne
Upwork
Alex Shamsu's avatar
Alex Shamsu G Community Member

**Edited for Community Guidelines**

 

As you can see, the latest ticket has been created 4 days ago. So I'm not really sure what ticket you are talking about. 

Pradeep's avatar
Pradeep H Retired Team Member

Hi Gnakadja,

 

I see that the latest ticket is already handled by the relevant team. You can also view and respond to the latest ticket via your registered email address so that the relevant team can directly assist you with your concern.

 

Thank you

Pradeep

Mbengue's avatar
Mbengue A Community Member

Hi guys, 

 

I have the same issue, my payment was rejected and returned to Upwork, my payment method was disabled too.

I didn't change anything, I use the same bank account for all the transfers that I did since the start.

Can you help please ? It's pretty urgent.


Thank you.

Nikola's avatar
Nikola S Retiring Moderator

Hi Mbengue,

 

Thank you for reaching out to us. I checked and it seems that you already created a support ticket for the issue you are experiencing. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.

 

~ Nikola
Mbengue's avatar
Mbengue A Community Member

Hi Nikola,

 

Thank you for your reply.

 

I posted my issue here because I didn't get any answer to my email.

Hope you can fix the issue soon.

 

Thank you

Md. Shahadat's avatar
Md. Shahadat H Community Member

Many of the face this problem