Payment Request Failure

[f826e1ed]

Sorry for any inconvenience i may cause but i need a human support to assist me here, i got this email today "We attempted to process your recent payment request but unfortunately it failed." I want to know the issue that resulted the failure in paying out so we can get it fixed  REF ID 555136578

[JoanneP]

Hi Sammy,

I've escalated your concern to the team. One of our agents will assist you directly via a support ticket.

[f826e1ed]

Still waiting for the agent

[LuiggiR]

Hi Sammy,

I can confirm that the relevant team has contacted you already via a support ticket. You can access your ticket here. Alternatively, you may check your ticket directly from the email that's associated with your account.