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d74508cd
Community Member

Payment method inactive

On September 26th I noticed my payment method was indicating a "beneficiary name is mismatched error", so I renamed my Upwork account to what it is in my bank. On September 27th I deleted the old payment method and added it again. It has now been more than three days (the security time) and the payment method still indicates being inactive. I cannot withdraw my available funds. 

1 REPLY 1
PradeepH
Moderator
Moderator

Hi Muhammad,

 

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here . Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

 

Thank you,

Pradeep

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