Payment method inactive

[49c1408e]

Hello team, 

I have filled out all tax forms and waited 3+ days to discover that the bank i've connected is inactive. I would love to know why. When I was registering the bank account for ACH withdrawals the platform gave me an error message that it didnt work but the details were recorded and processed on the "Get Paid" section. Maybe something was lost or went missing en route.

Thanks in advance!

[JoanneP]

Hi Kai,

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

[49c1408e]

An email asked me if this post fixed my problem; for the record im still waiting to hear back from the escalated ticket. Will be back to share the solution or the lack thereof.